At a Glance
- Tasks: Manage homeowner accounts and deliver top-notch customer service across Southeast London.
- Company: Join a dynamic team in social housing with a focus on community support.
- Benefits: Competitive salary, hybrid work model, and opportunities for personal growth.
- Other info: Flexible working hours and a chance to champion customer satisfaction.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in social housing and strong customer care skills are essential.
The predicted salary is between 43000 - 43000 £ per year.
Are you motivated by delivering excellent customer service, a varied workload and an opportunity to grow? As a Home Ownership Officer, you will be responsible for managing and delivering a well‑rounded service to our portfolio of Homeowners across Southeast London.
You’ll have previous experience working in a social housing environment with excellent customer care skills, both face to face, over the phone and in writing. You’ll be able to demonstrate detailed knowledge of the relevant legislation specifically around statutory consultation and able to use it to support and advise our customers. You’ll be adaptable to deal with changing priorities and pressures and you’ll have excellent time management skills to ensure that multiple deadlines are always met.
The role:
- Manage a patch of homeowner accounts and provide high quality service to customers.
- Issue clear and compliant S20 notices.
- Deal with Estimate and Actual service charges and major works enquiries.
- Responsible for dealing with solicitor enquiries, lease extensions, alterations requests, Right to Acquire and Right to Buy.
- Be the champion for the customer.
- Manage our third‑party relationships (Managing Agents).
You:
- The postholder will have previous experience working in a social housing environment with excellent customer care skills, both face to face, over the phone and in writing.
- You will have a minimum of three years’ experience working in a customer facing leasehold role, with a solid understanding of leases and responsibilities.
- Section 20 experience is a must.
- You will be able to demonstrate working knowledge of the relevant legislation specifically around service charges, Right to Buy/Right to Acquire legislation and statutory consultation and able to use it to support and advise our customers.
- Demonstrate the ability to be solution‑focused, taking responsibility and action to promote great customer service, with a ‘Can Do’ attitude.
- You will be adaptable to deal with changing priorities and pressures and you will have excellent time management skills to ensure that multiple deadlines are always met.
- Demonstrate the ability to work on own initiative without supervision and as part of a team.
Closing Date: 5th July 2026 at 11:55pm
Shortlisting: 6th July 2026
Interviews: Week commencing 13th July 2026
Please note we are unable to offer sponsorship for a Visa, so any successful candidate must already have valid Right to Work in the United Kingdom.
Homeownership Officer employer: WANDLE HOUSING ASSOCIATION LIMITED
As a Homeownership Officer with us, you will thrive in a supportive and dynamic work environment that prioritises excellent customer service and employee development. Our hybrid working model allows for flexibility, while our commitment to social housing ensures that your role has a meaningful impact on the community in Southeast London. With opportunities for professional growth and a culture that champions teamwork and adaptability, we are dedicated to fostering a rewarding career path for all our employees.
Contact Details:
WANDLE HOUSING ASSOCIATION LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Homeownership Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WANDLE HOUSING ASSOCIATION LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WANDLE HOUSING ASSOCIATION LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Homeownership Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WANDLE HOUSING ASSOCIATION LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at WANDLE HOUSING ASSOCIATION LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WANDLE HOUSING ASSOCIATION LIMITED!
How to prepare for a job interview at WANDLE HOUSING ASSOCIATION LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
