At a Glance
- Tasks: Manage anti-social behaviour cases and support community safety initiatives.
- Company: Join Wandle Housing Association, a proactive and community-focused organisation.
- Benefits: Enjoy a competitive salary, hybrid working, and great employee benefits.
- Other info: Opportunity for professional growth in a supportive environment.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in anti-social behaviour and strong communication skills required.
The predicted salary is between 40500 - 40500 £ per year.
This is a great opportunity to join the Housing team at Wandle Housing Association.
We’re looking for a highly proactive and community focused individual with high quality customer service skills to join as the Anti-Social Behaviour Officer to support tenants and provide community safety across Wandle and our neighborhoods.
£40,500 per annum – Permanent – Full Time – Hybrid (2 Office Days per week)
What you’ll be doing
- Manage an ASB caseload taking direct ownership ensuring that every contact with the customer is recorded and to provide specialist advise, guidance and support in respect of Anti-social Behaviour and complex cases.
- Develop appropriate responses and solutions to ASB working in partnership with internal and external teams and co-ordinate implementation
- Take responsibility for service-related complaints/enquiries from customers, to ensure that the customer experience is positive, professional and responded to in set timescales.
- Construct a robust evidential base for legal action ensuring that the provisions is clear, coherent and well detailed while also, identify risk escalation at the earliest possible time to ensure that customers are safeguarded.
What we are looking for
- At least three years’ experience in anti-social behaviour, community safety and a tenant facing role.
- You will have a working knowledge of all legislation involving the management of ASB and an understanding of safeguarding and confidence recognising and escalating concerns appropriately.
- You will have the ability to adapt yourself to different stakeholders to ensure you can de-escalate tense situations and promote positive outcomes.
- Strong communication and relationship-building skills.
- Full UK driving licence and access to a car is desirable.
- Must have good IT skills, proficient in Microsoft packages and confidence using new systems, with experience of CRM or case management systems being advantageous (Dynamics system experience would be a plus)
Wandle offers great benefits across the business, please see the link for our Recruitment Pack here - Home - Recruitment Pack
Closing date: 9th August 2026 at 11:55pm Shortlisting: 10th August 2026 In Person Interviews: Week Commencing 10th August and 17th August
Please note we are unable to sponsor Visa's, so to be able to work for Wandle you must already have and be able to provide proof of your Right to Work in the United Kingdom.
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Anti-Social Behaviour (ASB) Officer employer: WANDLE HOUSING ASSOCIATION LIMITED
Wandle Housing Association is an exceptional employer that prioritises employee growth and a collaborative work culture. With a hybrid working model, employees enjoy flexibility while contributing to meaningful projects that enhance cyber security across the organisation. The commitment to professional development, alongside a supportive team environment, makes Wandle a rewarding place to advance your career as a Security Analyst.
Contact Details:
WANDLE HOUSING ASSOCIATION LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Anti-Social Behaviour (ASB) Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at WANDLE HOUSING ASSOCIATION LIMITED.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from WANDLE HOUSING ASSOCIATION LIMITED!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like WANDLE HOUSING ASSOCIATION LIMITED, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at WANDLE HOUSING ASSOCIATION LIMITED or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Anti-Social Behaviour (ASB) Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to WANDLE HOUSING ASSOCIATION LIMITED:Before hitting send, make sure to tailor your application specifically to WANDLE HOUSING ASSOCIATION LIMITED! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at WANDLE HOUSING ASSOCIATION LIMITED
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
