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For Companies At a Glance
- Tasks: Lead daily operations and maintain a positive office culture at WALT Labs’ London HQ.
- Company: Join a high-growth tech company with a focus on innovation and collaboration.
- Benefits: Enjoy private medical insurance, paid time off, and a MacBook laptop.
- Why this job: Be the backbone of our London office and make a real impact on our team dynamics.
- Qualifications: 5-8 years in operations or HR, with strong emotional intelligence and leadership skills.
- Other info: Experience a hybrid work environment with real transparency into company operations.
The predicted salary is between 36000 - 60000 £ per year.
Purpose
Provide day-to-day leadership and operational oversight for WALT Labs’ EMEA headquarters.
This person ensures the London office runs with precision, protects culture integrity, and maintains executive visibility when the CEO is abroad. The Operations Manager must be confident, emotionally intelligent, and comfortable enforcing accountability across senior personalities, including technical leadership.
Core Responsibilities
- Leadership & Culture — Serve as the stabilizing presence in the office, calm, credible, and consistent; act as an extension of the CEO’s leadership philosophy: direct, fact-based, and execution-focused; manage interpersonal dynamics, de-escalate tension quickly, and ensure respectful communication across all levels; protect organizational focus by separating business priorities from personality friction.
- Operational Execution — Own daily rhythm: attendance, workspace readiness, partner visits, and internal events; oversee logistics for visiting Google Cloud teams, workshops, and client sessions; coordinate with Finance (CFO) on vendor payments, budgets, and office expenses; maintain basic compliance with UK HR, payroll, and immigration partners (Buzzacott / Birketts / MGA); track and report regional OKRs, utilization, and delivery health in Salesforce and 15Five.
- People & Communications — Support onboarding and offboarding of EMEA hires and contractors; maintain weekly one-pager to the CEO summarizing: office attendance, morale signals, delivery blockers, and Google engagement activity; build trust with engineering and delivery leads to surface issues early, especially where tone, escalation, or cross-cultural friction arise.
- Partner & Client Presence — Host Google FSR/FSMs and clients professionally; manage scheduling, meeting prep, and hospitality; ensure every partner visit and client touchpoint is logged, followed up, and visible to global leadership; reinforce WALT’s reputation for responsiveness and operational maturity.
Experience
- 5–8 years in operations, HR business partnering, or professional-services coordination within a high-growth tech or consulting environment.
- Composure: unflappable under pressure; can hold boundaries with senior technical leaders respectfully.
- Emotional Intelligence: reads tone and intent quickly; adjusts approach to keep collaboration productive.
- Execution Discipline: keeps systems, documentation, and follow-through tight; drives completion rather than consensus.
- Cultural Bridge: understands both US and UK workplace norms; comfortable translating between them.
Benefits
- Private Medical Insurance
- Paid Time Off
- MacBook Laptop
- Real Transparency into the Company
- Hybrid work flexibility
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Operations Manager - London Office (EMEA) employer: Waltlabs
Contact Detail:
Waltlabs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - London Office (EMEA)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company culture and values. We want to see how you fit into our vibe, so think about how your leadership style aligns with our mission and how you can contribute to maintaining that culture integrity.
✨Tip Number 3
Show off your emotional intelligence during interviews! Be ready to discuss how you've handled interpersonal dynamics in the past. We love candidates who can de-escalate tension and keep communication respectful across all levels.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you note can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace Operations Manager - London Office (EMEA)
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, let us see your leadership style shine through. Share examples of how you've managed teams or projects, especially in high-pressure situations. We want to know how you keep things calm and focused!
Be Clear and Concise: We appreciate clarity! Make sure your application is straightforward and to the point. Highlight your relevant experience in operations and HR, and don’t forget to mention any specific tools or systems you’ve used that align with our needs.
Demonstrate Emotional Intelligence: Since emotional intelligence is key for this role, include instances where you've navigated interpersonal dynamics successfully. Show us how you handle conflicts and maintain a positive work environment, as this is crucial for our culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Waltlabs
✨Know the Company Culture
Before your interview, dive deep into WALT Labs’ culture and values. Understand how they operate and what the CEO’s leadership philosophy is all about. This will help you align your answers with their expectations and show that you’re a great fit for the team.
✨Showcase Your Emotional Intelligence
As an Operations Manager, you'll need to navigate interpersonal dynamics smoothly. Prepare examples from your past experiences where you've successfully managed conflicts or de-escalated tense situations. This will demonstrate your ability to maintain a calm and credible presence in the office.
✨Be Ready to Discuss Operational Execution
Brush up on your knowledge of daily operational rhythms and logistics management. Be prepared to discuss how you’ve handled similar responsibilities in previous roles, especially in high-growth tech environments. Highlight your execution discipline and how you ensure follow-through on tasks.
✨Prepare for Cross-Cultural Communication
Since this role involves bridging US and UK workplace norms, think about your experiences working in diverse teams. Be ready to share how you’ve adapted your communication style to foster collaboration across cultures, which is crucial for maintaining a respectful and productive work environment.
