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- Tasks: Ensure smooth reception operations and provide excellent service to patients and staff.
- Company: Join WF GP FedNet, a not-for-profit organisation supporting local NHS services.
- Benefits: Flexible shifts, valuable experience in healthcare, and a chance to make a difference.
- Why this job: Be part of a team that helps the community stay well and connected.
- Qualifications: GCSEs in Maths and English, EMIS experience required.
- Other info: Opportunity for personal growth in a dynamic healthcare environment.
The predicted salary is between 13 - 16 £ per hour.
The post holder will be expected to ensure that the reception area of the practice runs smoothly, whilst working closely with other staff.
Main duties of the job include providing a high level of service to patients, doctors, nurses and other members of the Practice team.
About us: WF GP FedNet is advertising the role for bank staff admin. You will be able to apply for shifts that start at different times of the day/evening. Shifts are not guaranteed. WF GP FedNet is a not-for-profit Federation of the 36 GP Practices in Waltham Forest. We are a private limited company that provides NHS Services based in Primary Care, pooling the skills and resources of local GPs to provide large-scale services as part of the local NHS Strategy to bring more services into the Community to help people stay well and at home.
Job responsibilities:
- Making appointments
- Taking requests for prescriptions
- Giving out results
- Ambulance transport bookings
- Home visit requests
- Dealing with general enquiries and complaints
- Contacting other providers
Reception Duties:
- Register new patients and temporary residents
- Greet and direct patients and visitors
- All round knowledge and experience in EMIS system
- Handing out prescriptions
- Ensure outstanding queries are explained and handed over to the next shift, as necessary
- Respond to the needs of doctors and nurses during surgery
- Collect payments from patients for non-NHS services
- Dealing with requests for repeat prescriptions
- Raising prescriptions as per Practice Protocols
- Dealing with queries relating to repeat prescriptions
General Duties:
- Input and extract information from the Practice computer system
- Observe health and safety guidelines at all times
- Any other reasonable duties as necessary
This job description gives a general outline of the post and it is not intended to be inflexible or a final list of duties. It may therefore be amended from time to time in consultation with the post holder. The post holder is expected to comply with all relevant organisation policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information.
Health, Safety and Security: All employees have a duty to report any accidents, complaints, defects in equipment, near misses and untoward incidents, following company procedure.
Confidentiality: All information relating to patients and staff gained through your employment with the company is confidential. It is the responsibility of each member of staff to be aware of and to comply with the Company Confidentiality Policy, which highlights your responsibilities in respect of service user (patient) confidentiality. Staff who are governed by a professional Code of Conduct are expected to uphold their professional body's provisions relating to confidentiality.
Person Specification:
Qualifications:
- Good standard of general education
- GCSE Mathematics C or above
- GCSE English C or above
- Knowledge of EMIS is essential. Please do not apply if you do not have EMIS experience.
Experience:
- Experience of working with the general public
- Experience of reception work
- EMIS trained
- Experience of working with a General Practice
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Bank administrator GP Practices employer: Waltham Forest Federated GP Network
Contact Detail:
Waltham Forest Federated GP Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank administrator GP Practices
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on WF GP FedNet and their services. This will help you understand their values and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to reception duties and patient interactions. Role-play with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your EMIS skills! Since knowledge of the EMIS system is essential, be ready to discuss your experience with it. If you have specific examples of how you've used it effectively, share those during your chat.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows your commitment to joining our team.
We think you need these skills to ace Bank administrator GP Practices
Some tips for your application 🫡
Show Off Your EMIS Skills: Since EMIS experience is a must-have for this role, make sure to highlight your familiarity with the system in your application. We want to see how you've used it in past roles, so don’t hold back!
Tailor Your Application: Take a moment to customise your application to reflect the specific duties mentioned in the job description. We love seeing candidates who understand the role and can relate their experiences directly to what we need.
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember that this is a professional setting. Strike a balance between being approachable and maintaining professionalism in your written application.
Apply Through Our Website: To make sure your application gets to us without any hiccups, apply directly through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at Waltham Forest Federated GP Network
✨Know Your EMIS Inside Out
Since knowledge of the EMIS system is essential for this role, make sure you brush up on its features and functionalities. Be prepared to discuss your previous experience with EMIS and how you've used it in a reception setting.
✨Showcase Your Customer Service Skills
This position requires a high level of service to patients and staff alike. Think of specific examples from your past where you handled difficult situations or complaints effectively. Highlighting your ability to remain calm and professional under pressure will impress the interviewers.
✨Familiarise Yourself with the Practice's Values
Research WF GP FedNet and understand their mission and values. Being able to articulate how your personal values align with theirs will demonstrate your genuine interest in the role and the organisation.
✨Prepare Questions for the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, shift patterns, and any challenges the practice is currently facing. This shows that you're proactive and genuinely interested in contributing to the team.