Business Analyst Apprentice in City of London

Organisation: London Borough of Waltham Forest

Salary: Level 3 Apprenticeship £27,780.19 (pro rata for part-time)

Contract Type: Full Time/Fixed Term Contract (24 Months)

Working hours per week: 36

Application Deadline: 24/11/2026

Reference: 2412

About Us

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.

About the role

You’ll combine hands-on work with structured learning through the Level 3 Digital Support Technician Apprenticeship. With support from experienced colleagues, you’ll learn to write simple code and scripts, test changes, investigate faults and document solutions. You’ll also help develop forms, workflows and interfaces, working with colleagues to understand what users need and how we can make systems easier and more effective to use. As your skills grow, you’ll take on more responsibility within a supportive team. You’ll have protected time for apprenticeship learning, alongside opportunities to apply what you learn to real tasks.

Please be aware that the service delivery requirements of this role require the postholder to work a hybrid working style (Roaming and Front-facing) which will be a minimum of 2 days on site and up to 5 days on site as required by service needs and defined by line management.

We’re looking for someone who:

• Has a keen interest in technology and learning how to develop software.
• Enjoys working through problems logically and pays attention to detail.
• Communicates clearly, works well with others and is comfortable asking for help.
• Is organised and motivated to balance workplace tasks with apprenticeship learning.
• Understands the importance of treating people respectfully and handling information responsibly.

Your interest might come from school or college, independent learning, a personal project or a change of career. We’re interested in your potential and willingness to learn.

Key Responsibilities

• Support the development, testing and maintenance of software components and approved system changes for case management systems including the social care case management system (Mosaic).
• Help improve Mosaic and related case management processes through simple code, scripts, interfaces and developing configuration, working under supervision.
• Provide training and support for the use of Mosaic and other technology and software to staff across the council.
• Enroll, engage, and successfully complete, including developing the knowledge, skills and behaviours required by, the Level 3 Digital Support Technician Apprenticeship Standard.

Qualifications and Requirements

• English and Maths GCSE A*-C / 9-4, Functional Skills Level 2 or equivalent are desirable.
• Entry requirements and any English and Maths learning will be agreed with the apprenticeship training provider in line with applicable apprenticeship rules.

Terms and conditions

• Satisfactory employment references and CIFAS identity checks;
• Satisfactory declaration of interest;
• Satisfactory DBS check;
• As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role.

Equal Opportunity Employer

Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.

The Council is committed to meeting its 4 equality objectives:

• Promoting equality of opportunity
• Opposing all forms of discrimination, intolerance and disadvantage
• Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.
• Providing fair, appropriate, accessible and excellent Services to all.

Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme.

For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council.

If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council, please visit here.

Contact Information

If you have any questions about this vacancy or the application process, please contact Tom Dowler, Assistant Director - Business Intelligence at tom.dowler@walthamforest.gov.uk. If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.

Visa & Sponsorship

We are a Home Office-licensed sponsor; however, for this specific role we are not able to provide Skilled Worker visa sponsorship. To be considered, you must already hold a form of UK work authorisation that does not require sponsorship.