Customer Services Manager in Bromsgrove

Walter is one of the world's leading metalworking companies. As a provider of specialized machining solutions, we offer a wide range of precision tools for milling, turning, drilling and threading applications. We work together with our customers to develop custom solutions for fully machining components for use in several industries. Demonstrating its Engineering Kompetenz at every stage of the machining process, Walter is an innovative partner capable of creating digital process solutions for optimal efficiency. With over 3300 employees worldwide, together with its numerous subsidiaries and sales partners, Walter serves customers in over 80 different countries.

We are looking for a Customer Services Manager at our location in Bromsgrove; this position is office based.

In this position, you will be supporting the overall Sales Targets of Walter Great Britain. To do so you will be responsible for the management of the Internal Sales team. With a strong passion for excellent customer service, your aim will be to further enhance our customer experience and the Walter brand within the industry. With your experience of running an Internal Sales/Technical department, you will be responsible for the planning, directing and monitoring of daily activities to ensure efficient workflow and high-quality customer interactions. As a proven leader in the engineering sales industry, your experience and expertise will help develop your team and work setting, while ensuring that our customer and business KPI’s are met and exceeded.

• Proven experience of managing a customer service team within a sales environment.
• Responsible for customer services Internal controls compliance.
• Experience in using SAP or equivalent CRM’s related to Internal sales.
• Experience in managing projects related to Internal sales.
• Knowledge and use of Profit/Loss calculations and requirements.
• Knowledge of Trade Compliance - customs procedures and import/export tax requirements.
• Experience in calculating discounts, profit and loss, and manipulation of spreadsheets.
• Knowledge of customer requirements and service offering.
• Strong analytical skills.
• Strong IT skills, particularly MS Office365.
• Skilled in performance management.
• Knowledge of Health and Safety requirements.
• General IT competencies as Business entity IT Manager (BITS).
• Experience of Technical presentation.
• Knowledge and editing of incoming/outgoing NDA documentation.
• Experience of building Internal Controls Contribution and Compliance.
• Knowledge of Environmental Stewardship - Recycling & Sustainability requirements.
• Exposure to Plant and Asset management.
• Experience of reviewing, deciding and delegating the further processing of exceptional business cases.
• Leading the control and coordination of customer enquiries and support for technically complex issues.
• Track record of coordinating team members and their development.
• Responsible for generating and implementation of improvement projects (continuous improvement).
• Responsible for the performance of employee appraisals, realization of team goals, and implementation of target agreements of individual team members according to team and company goals.
• Experience of networking and sharing best practice.
• Knowledge of metal cutting and production technology is desirable.

Walter actively works to create a workplace that is characterized by diversity and inclusion. We offer competitive benefits including Company Bonus Scheme; Group Income Protection; Pension Scheme; Cash Plan; Private Medical Insurance, Company Cars (hybrid) and electric in the future.

Contact information: Send your application no later than 13th May 2026. Read more about Walter and apply at http://www.walter-tools.com/en-gb/careers/jobs_at_walter/, Job ID: R0086371. Further information about Walter Tools can be found at www.walter-tools.com and www.facebook.com/waltertools. For more information about the recruitment process, please contact HR Services on 0800 652 0011. Applicants must be eligible to work in the UK or hold a valid permit to work in the UK.