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- Tasks: Lead a dynamic customer service team to enhance client experiences and drive sales.
- Company: Join Walter, a global leader in metalworking with a focus on innovation and efficiency.
- Benefits: Enjoy competitive pay, bonuses, private medical insurance, and a pension scheme.
- Other info: Opportunity for career growth in a supportive and inclusive environment.
- Why this job: Make a real impact in a diverse workplace while developing your leadership skills.
- Qualifications: Proven experience in customer service management and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
Walter is one of the world's leading metalworking companies. As a provider of specialized machining solutions, we offer a wide range of precision tools for milling, turning, drilling and threading applications. We work with our customers to develop custom solutions for fully machining components for use in several industries. Demonstrating its Engineering Kompetenz at every stage of the machining process, Walter is an innovative partner capable of creating digital process solutions for optimal efficiency.
In this position, you will support the overall sales targets of Walter Great Britain. You will be responsible for the management of the Internal Sales team, with the aim of further enhancing customer experience and the Walter brand within the industry. You will be responsible for planning, directing and monitoring daily activities to ensure efficient workflow and high-quality customer interactions. As a proven leader in the engineering sales industry, you will develop your team and work setting while ensuring that customer and business KPIs are met or exceeded.
Responsibilities:
- Proven experience of managing a customer service team within a sales environment.
- Responsible for customer services Internal controls compliance.
- Experience in using SAP or equivalent CRMs related to Internal sales.
- Experience in managing projects related to Internal sales.
- Knowledge and use of Profit/Loss calculations and requirements.
- Knowledge of Trade Compliance - customs procedures and import/export tax requirements.
- Experience in calculating discounts, profit and loss, use and manipulation of spreadsheets.
- Knowledge of customer requirements and service offering.
- Strong analytical skills.
- Strong IT skills, in particular MS Office 365.
- Skilled in performance management.
- Knowledge of Health and Safety requirements.
- General IT competencies as Business entity IT Manager (BITS).
- Experience of technical presentation.
- Knowledge and editing of incoming/outgoing NDA documentation.
- Experience of building Internal Controls, Contribution and Compliance.
- Knowledge of Environmental Stewardship - Recycling & Sustainability requirements.
- Exposure to Plant and Asset management.
- Experience of reviewing, deciding and delegating the further processing of exceptional business cases.
- Leading the control and coordination of customer enquiries and support for technically complex issues.
- Track record of coordinating the team members and their development.
- Responsible for generating and implementing improvement projects (continuous improvement).
- Responsible for the performance of employee appraisals, the realization of team goals, and the implementation of target agreements for individual team members according to team and company goals.
- Experience of networking and sharing best practice.
- Knowledge of metal cutting and production technology is desirable.
We actively work to create a workplace characterized by diversity and inclusion. We offer competitive benefits including a Company Bonus Scheme; Group Income Protection; Pension Scheme; Cash Plan; Private Medical Insurance, Company Cars (hybrid) and electric in the future.
Send your application no later than 13th May 2026.
Customer Services Manager in Bromsgrove employer: Walter Tools
Contact Detail:
Walter Tools Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager in Bromsgrove
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Walter through LinkedIn. A friendly chat can give us insider info on the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of metal cutting and production technology. We want to show that we’re not just interested in the role, but that we understand the industry too!
✨Tip Number 3
Practice those STAR interview techniques! We need to be ready to showcase our leadership skills and how we've managed teams in the past. Specific examples will make us stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the Walter team!
We think you need these skills to ace Customer Services Manager in Bromsgrove
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Manager role. Highlight your experience in managing customer service teams and any relevant sales achievements. We want to see how you can enhance the customer experience at Walter!
Showcase Your Skills: Don’t forget to showcase your strong analytical and IT skills, especially with MS Office 365 and any CRM systems like SAP. We’re looking for someone who can handle performance management and has a knack for continuous improvement.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our goals at Walter. We love seeing genuine enthusiasm for the position!
Apply Through Our Website: Remember to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application more efficiently. Don’t miss out on this opportunity!
How to prepare for a job interview at Walter Tools
✨Know Your Stuff
Before the interview, make sure you understand Walter's products and services inside out. Familiarise yourself with their precision tools and how they fit into various industries. This will not only show your interest but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Customer Services Manager, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you enhanced customer experience and met sales targets. Be ready to discuss your approach to performance management and team development.
✨Get Comfortable with the Tech
Since the role involves using SAP or equivalent CRMs, brush up on your technical skills. If you have experience with spreadsheets and data analysis, be prepared to share specific instances where you've used these tools to drive results. Highlight your strong IT skills, especially with MS Office 365.
✨Understand the Bigger Picture
Familiarise yourself with concepts like Profit/Loss calculations and Trade Compliance. Being able to discuss these topics will show that you understand the business side of customer service. Also, think about how you can contribute to continuous improvement projects within the company.