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- Tasks: Support and implement telephony systems while enhancing performance and stability.
- Company: Join a large consultancy with a focus on IT infrastructure.
- Benefits: Permanent role with opportunities for training and career growth.
- Other info: Participate in a 24/7 on-call rota and enjoy a collaborative work environment.
- Why this job: Be part of a dynamic team in a complex telephony landscape.
- Qualifications: Experience with PBX systems and strong troubleshooting skills required.
The predicted salary is between 36000 - 60000 £ per year.
Location: On-site, 5 days per week
Type: Permanent / Full-Time
Recruiter: Walter Everett – partnering with a large consultancy
Sector: IT Infrastructure
About the Role
Walter Everett is partnering with a large consultancy to hire a Telephony Engineer to join a dedicated team providing support and project delivery across multiple customer environments. This is an excellent opportunity to work within a complex and evolving telephony landscape, providing both BAU operational support and project implementation across a range of technologies. While experience with OpenScape 4000 is highly desirable, the company has confirmed they are open to cross-training candidates with strong experience in other PBX systems (such as Mitel, Siemens, Cisco, or Avaya).
What You’ll Be Doing
- Provide day-to-day operational support across a wide range of telephony infrastructure, including proactive health checks and reporting.
- Manage incidents, problems, requests, and changes in line with ITIL best practice, ensuring SLAs are consistently met.
- Deliver project-related work such as the installation and configuration of new telephone systems or equipment.
- Create and maintain up-to-date documentation, including telephony diagrams and configuration details.
- Manage, configure, upgrade, and support telephony technologies, including:
- OpenScape 4000 (or equivalent PBX)
- MS Teams Voice
- Netcall Contact Centre
- Session Border Controllers
- VoIP / SIP platforms
What Experience You’ll Bring
Essential:- Strong troubleshooting skills across technical, multi-site, and multi-discipline telephony environments.
- Proven experience with OpenScape 4000 or another enterprise PBX system.
- Understanding of analogue telephone wiring and concepts.
- Experience supporting VoIP solutions and SIP-based platforms.
- Confident in communicating with end users in a clear, non-technical manner.
- Experience managing challenging or demanding users.
- Experience with Contact Centre technologies (e.g. Netcall).
- Knowledge of MS Teams Voice integration.
- Understanding of voicemail services and telephony integrations.
- ITIL v4 Foundation certification.
- Basic networking knowledge (IP routing, VLANs, QoS, etc.).
Attributes
- Demonstrates strong practical problem-solving ability.
- Contributes actively to continuous improvement initiatives.
- Displays professionalism and a commitment to excellence.
- Communicates clearly and effectively at all levels.
- Reliable, adaptable, and proactive in supporting the organisation’s IT and telephony operations.
Reasonable Adjustments
If you require any reasonable adjustments or support during the recruitment process, please let us know. We’ll do our best to accommodate your needs to ensure a fair and accessible experience for all applicants.
Telephony Engineer - OpenScape in Loughborough employer: Walter Everett Ltd
Contact Detail:
Walter Everett Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephony Engineer - OpenScape in Loughborough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Telephony Engineer role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your troubleshooting skills and experience with PBX systems. Be ready to share specific examples of how you've tackled challenges in the past.
✨Tip Number 3
Don’t be shy about asking questions during interviews! This shows your interest in the role and helps you understand if the company is the right fit for you. Plus, it gives you a chance to demonstrate your knowledge about telephony technologies.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it’s super easy to keep track of your applications and updates.
We think you need these skills to ace Telephony Engineer - OpenScape in Loughborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Telephony Engineer role. Highlight your experience with PBX systems, especially if you've worked with OpenScape or similar technologies. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about telephony and how your background makes you a great fit for our team. Keep it engaging and relevant to the job description.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate strong troubleshooting skills and a proactive approach to problem-solving.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Walter Everett Ltd
✨Know Your Tech
Make sure you brush up on your knowledge of telephony systems, especially OpenScape 4000. Familiarise yourself with its features and functionalities, as well as any other PBX systems you've worked with. This will help you answer technical questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully troubleshot issues in a telephony environment. Highlight your approach to identifying problems and implementing solutions, as this is crucial for the role.
✨Understand ITIL Best Practices
Since the role involves managing incidents and changes according to ITIL best practices, make sure you understand these principles. Be ready to explain how you've applied them in previous roles to meet SLAs and improve service delivery.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. You'll need to communicate effectively with end users, so demonstrating your ability to break down jargon will show that you're a great fit for the team.