At a Glance
- Tasks: Support and implement telephony systems while enhancing performance and stability.
- Company: Join a large consultancy with a focus on IT infrastructure.
- Benefits: Permanent role with opportunities for training and career growth.
- Other info: Participate in a 24/7 on-call rota and enjoy a collaborative work environment.
- Why this job: Be part of a dynamic team in a complex telephony landscape.
- Qualifications: Experience with PBX systems and strong troubleshooting skills required.
The predicted salary is between 36000 - 60000 € per year.
Location: On-site, 5 days per week
Type: Permanent / Full-Time
Recruiter: Walter Everett – partnering with a large consultancy
Sector: IT Infrastructure
About the Role
Walter Everett is partnering with a large consultancy to hire a Telephony Engineer to join a dedicated team providing support and project delivery across multiple customer environments. This is an excellent opportunity to work within a complex and evolving telephony landscape, providing both BAU operational support and project implementation across a range of technologies. While experience with OpenScape 4000 is highly desirable, the company has confirmed they are open to cross-training candidates with strong experience in other PBX systems (such as Mitel, Siemens, Cisco, or Avaya).
What You’ll Be Doing
- Provide day-to-day operational support across a wide range of telephony infrastructure, including proactive health checks and reporting.
- Manage incidents, problems, requests, and changes in line with ITIL best practice, ensuring SLAs are consistently met.
- Deliver project-related work such as the installation and configuration of new telephone systems or equipment.
- Create and maintain up-to-date documentation, including telephony diagrams and configuration details.
- Manage, configure, upgrade, and support telephony technologies, including:
- OpenScape 4000 (or equivalent PBX)
- MS Teams Voice
- Netcall Contact Centre
- Session Border Controllers
- VoIP / SIP platforms
- Proactively identify and implement improvements to enhance system stability, availability, and performance.
- Ensure all systems adhere to established technical and compliance standards.
- Build strong working relationships within the wider engineering team, sharing knowledge and contributing to issue resolution.
- Participate in on-site physical work when required and provide excellent customer-facing support.
- Manage time effectively, work logically under pressure, and deliver tasks to agreed deadlines.
- Travel between sites as needed.
- Participate in a 24/7 on-call rota (as required).
What Experience You’ll Bring
Essential:- Strong troubleshooting skills across technical, multi-site, and multi-discipline telephony environments.
- Proven experience with OpenScape 4000 or another enterprise PBX system.
- Understanding of analogue telephone wiring and concepts.
- Experience supporting VoIP solutions and SIP-based platforms.
- Confident in communicating with end users in a clear, non-technical manner.
- Experience managing challenging or demanding users.
- Experience with Contact Centre technologies (e.g. Netcall).
- Knowledge of MS Teams Voice integration.
- Understanding of voicemail services and telephony integrations.
- ITIL v4 Foundation certification.
- Basic networking knowledge (IP routing, VLANs, QoS, etc.).
Attributes
- Demonstrates strong practical problem-solving ability.
- Contributes actively to continuous improvement initiatives.
- Displays professionalism and a commitment to excellence.
- Communicates clearly and effectively at all levels.
- Reliable, adaptable, and proactive in supporting the organisation’s IT and telephony operations.
Reasonable Adjustments
If you require any reasonable adjustments or support during the recruitment process, please let us know. We’ll do our best to accommodate your needs to ensure a fair and accessible experience for all applicants.
Telephony Engineer - OpenScape in Leicester employer: Walter Everett Ltd
At Walter Everett, we pride ourselves on being an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. Our commitment to employee growth is evident through our cross-training opportunities, allowing you to expand your skill set in telephony technologies while working alongside a dedicated team. Located in a vibrant area, we foster a culture of support and excellence, ensuring that every team member feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Telephony Engineer - OpenScape in Leicester
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even hit up LinkedIn. The more folks you know, the better your chances of landing that Telephony Engineer gig.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share your troubleshooting successes and any cool projects you've worked on. Let them see how your experience with PBX systems can benefit their team.
✨Tailor Your Approach
Make sure you’re not just sending out generic messages. Tailor your conversations to each company’s needs, especially if they’re looking for someone with OpenScape experience. Show them you’ve done your homework!
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Telephony Engineer - OpenScape in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Telephony Engineer role. Highlight your experience with PBX systems, especially if you've worked with OpenScape or similar technologies. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills:In your application, don’t shy away from showcasing your troubleshooting abilities. Give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and solve problems effectively!
Keep It Clear and Concise:When writing your cover letter, keep it clear and to the point. Use straightforward language to explain your experience and why you’re a great fit for the team. We appreciate clarity and directness in communication!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Walter Everett Ltd
✨Know Your Tech
Make sure you brush up on your knowledge of telephony systems, especially OpenScape 4000. Familiarise yourself with its features and functionalities, as well as any other PBX systems you've worked with. This will help you answer technical questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully troubleshot issues in a telephony environment. Highlight your approach to identifying problems and implementing solutions, as this is crucial for the role.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. Since you'll be interacting with end users, demonstrating your ability to communicate effectively will set you apart from other candidates.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to manage incidents and changes. Think about how you would handle various situations, such as a system outage or a demanding user, and be prepared to articulate your thought process.
