At a Glance
- Tasks: Run the Kings Cross hub, manage logistics, and coordinate events for a dynamic team.
- Company: Join WALT Labs, a leading managed service provider in cloud technology.
- Benefits: Enjoy 20 holiday days, private health insurance, and a vibrant work culture.
- Other info: Opportunity to grow in a small, innovative company with a collaborative spirit.
- Why this job: Be the founding operations hire and shape the future of our London office.
- Qualifications: 3-5 years in operations management with strong organisational skills.
The predicted salary is between 63000 - 77000 £ per year.
Overview
This is a full-time Operations Manager role located at the Kings Cross London hub (3 days a week on-site) to run the London office and support both the globally distributed Managed Services team and wider EMEA operations.
As the founding operations hire for the hub, you will own the day-to-day logistics and space while handling administration, partner management, and event coordination.
About the Team
WALT Labs, a leading managed service provider, is dedicated to empowering businesses by harnessing the power of cloud technology.
Our team specializes in delivering customized solutions tailored to meet the unique needs of our clients, driving growth and operational efficiency across industries.
From supporting small businesses with seamless data migration to enabling large corporations to manage complex infrastructure projects, we provide exceptional service while staying at the forefront of cloud technology advancements.
What You'll Do
- Stand up and run the Kings Cross hub end to end, including landlord, building and facilities relationships
- Manage office suppliers and contracts (utilities, cleaning, catering, consumables) and keep the space stocked, safe and compliant, including health & safety and physical access control.
- Own equipment and asset management, including laptop procurement, tracking and returns, working alongside IT
- Own the in-office experience, including team events, socials and celebrations
- Maintain the managed services coverage calendar and shift rota for a team spread across UK, US and South Asia timezones, flagging gaps early
- Track managed services team holiday, absence and weekend cover, keeping records accurate and visible to the department lead
- Run managed service customer calls with the engineers from the managed services team
- Run onboarding and offboarding logistics for EMEA teams, covering kit, accounts, tool access and first week scheduling
- Administer tooling and licences across JIRA, Confluence, incident. io, Harvest and Datadog, owning seat counts and renewal dates
- Own time tracking hygiene, chasing unsubmitted time and correcting misallocated entries before invoicing
- Assemble the monthly department reporting pack from JIRA, incident. io and Harvest data
- Keep documentation tidy, tracking SOP review dates and version history in Confluence
- Coordinate recruitment logistics with People and Culture, including interview scheduling and candidate communications
- Provide business administration for the EMEA entity, including supplier onboarding, purchase records and expense processing
- Resolve invoices disputes working with customers directly and with finance and support.
- Administer Google partner portal access, user management and certification tracking for the EMEA region
- Coordinate customer onboarding logistics, including scheduling, kickoff calls
- Arrange logistics for team and customer travel — including international project kickoff trips, GTM-led EMEA events, and CSM/AM-led customer visits
- Identify where a process is missing, build it, then document it so it survives you
What We're Looking For
- 3 to 5 years in office, business or operations management
- Experience running an office or workspace end to end, including supplier and landlord relationships
- Comfortable coordinating people and schedules across multiple timezones
- Comfortable working in a ticketing system, triaging requests and chasing them to completion
- Strong administrative accuracy, particularly with records, invoices and tracking
- Confident with Google Workspace and able to pick up JIRA, Confluence and similar tools quickly
- Experience with event coordination and travel booking
- Organised and proactive, able to work without close supervision
- Personable, with the presence to be the face of the office for staff, visitors and customers
- Clear written and verbal communication
- Comfortable in a small company where the role will grow and change
- Right to work in the UK
Benefits
- 20 holiday days + bank holidays (earn 1.5 days every 3 years)
- Private health insurance
Operations Manager in Slough employer: WALT Labs
WALT Labs is an exceptional employer located in the vibrant Greater London area, offering a dynamic work environment that fosters innovation and collaboration. Employees benefit from opportunities to lead complex technical projects, mentor junior engineers, and enhance their skills through continuous learning and professional development. With a strong emphasis on work-life balance and a supportive culture, WALT Labs stands out as a rewarding place for those seeking meaningful employment in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Slough
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Manager at WALT Labs!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like WALT Labs or be willing to refer you for that Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from WALT Labs who’s on the lookout for their next Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Manager role at WALT Labs!
We think you need these skills to ace Operations Manager in Slough
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at WALT Labs. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at WALT Labs
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at WALT Labs. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
