Operations Manager - London Office (EMEA)
Day-to-day leadership and operational oversight for WALT Labs' EMEA headquarters, ensuring the London office runs with precision, protects culture integrity, and maintains executive visibility when the CEO is abroad.
Responsibilities
- Serve as a stabilizing presence: calm, credible, and consistent.
- Act as an extension of the CEO's leadership philosophy: direct, fact-based, and execution-focused.
- Manage interpersonal dynamics, de-escalate tension quickly, and ensure respectful communication across all levels.
- Protect organizational focus by separating business priorities from personality friction.
- Own daily rhythm: attendance, workspace readiness, partner visits, and internal events.
- Oversee logistics for visiting Google Cloud teams, workshops, and client sessions.
- Coordinate with Finance on vendor payments, budgets, and office expenses.
- Maintain basic compliance with UK HR, payroll, and immigration partners.
- Track and report regional OKRs, utilization, and delivery health.
- Support onboarding and offboarding of EMEA hires and contractors.
- Maintain a weekly one-pager to the CEO summarizing office attendance, morale signals, delivery blockers, and partner engagement.
- Build trust with engineering and delivery leads to surface issues early, especially where tone, escalation, or cross-cultural friction arise.
- Host partner and client meetings professionally; manage scheduling, preparation, and hospitality.
- Ensure all partner visits and client touchpoints are logged, followed up, and visible to global leadership.
- Reinforce WALT's reputation for responsiveness and operational maturity.
Requirements
- 5–8 years in operations, HR business partnering, or professional‑services coordination within a high‑growth tech or consulting environment.
- Unflappable under pressure; can hold boundaries with senior technical leaders respectfully.
- Emotionally intelligent; reads tone and intent quickly and adapts approaches to keep collaboration productive.
- Execution discipline; keeps systems, documentation, and follow‑through tight; drives completion rather than consensus.
- Understanding of both US and UK workplace norms; comfortable translating between them.
Benefits
- Private medical insurance
- Paid time off
- MacBook laptop
- Real transparency into the company
- Hybrid work flexibility
Operations Manager - London Office (EMEA) employer: WALT Labs
WALT Labs is an exceptional employer located in the vibrant Greater London area, offering a dynamic work environment that fosters innovation and collaboration. Employees benefit from opportunities to lead complex technical projects, mentor junior engineers, and enhance their skills through continuous learning and professional development. With a strong emphasis on work-life balance and a supportive culture, WALT Labs stands out as a rewarding place for those seeking meaningful employment in the tech industry.
