Operations Manager - London Office (EMEA)

Operations Manager – London Office (EMEA)

Day-to-day leadership and operational oversight for WALT Labs\’ EMEA headquarters, ensuring the London office runs with precision, protects culture integrity, and maintains executive visibility when the CEO is abroad.

Responsibilities

• Serve as a stabilizing presence: calm, credible, and consistent.
• Act as an extension of the CEO\’s leadership philosophy: direct, fact-based, and execution-focused.
• Manage interpersonal dynamics, de-escalate tension quickly, and ensure respectful communication across all levels.
• Protect organizational focus by separating business priorities from personality friction.
• Own daily rhythm: attendance, workspace readiness, partner visits, and internal events.
• Oversee logistics for visiting Google Cloud teams, workshops, and client sessions.
• Coordinate with Finance on vendor payments, budgets, and office expenses.
• Maintain basic compliance with UK HR, payroll, and immigration partners.
• Track and report regional OKRs, utilization, and delivery health.
• Support onboarding and offboarding of EMEA hires and contractors.
• Maintain a weekly one-pager to the CEO summarizing office attendance, morale signals, delivery blockers, and partner engagement.
• Build trust with engineering and delivery leads to surface issues early, especially where tone, escalation, or cross-cultural friction arise.
• Host partner and client meetings professionally; manage scheduling, preparation, and hospitality.
• Ensure all partner visits and client touchpoints are logged, followed up, and visible to global leadership.
• Reinforce WALT\’s reputation for responsiveness and operational maturity.

Requirements

• 5–8 years in operations, HR business partnering, or professional‑services coordination within a high‑growth tech or consulting environment.
• Unflappable under pressure; can hold boundaries with senior technical leaders respectfully.
• Emotionally intelligent; reads tone and intent quickly and adapts approaches to keep collaboration productive.
• Execution discipline; keeps systems, documentation, and follow‑through tight; drives completion rather than consensus.
• Understanding of both US and UK workplace norms; comfortable translating between them.

Benefits

• Private medical insurance
• Paid time off
• MacBook laptop
• Real transparency into the company
• Hybrid work flexibility