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- Tasks: Maintain cloud infrastructure and manage incidents for clients using Google Cloud Platform.
- Company: WALT Labs, a leading managed service provider in cloud technology.
- Benefits: Private medical insurance, increasing paid time off, and professional development opportunities.
- Why this job: Join a dynamic team and make a real impact in cloud technology.
- Qualifications: 3+ years experience with GCP, Kubernetes knowledge, and strong troubleshooting skills.
- Other info: In-office role with excellent growth opportunities and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
WALT Labs, a leading managed service provider, is dedicated to empowering businesses by harnessing the power of cloud technology. Our team specializes in delivering customized solutions tailored to meet the unique needs of our clients, driving growth and operational efficiency across industries. We are seeking a skilled Site Reliability Engineer - UK with a strong focus on Google Cloud Platform (GCP) to join our dynamic team.
In this role, you’ll be responsible for maintaining cloud infrastructure, managing incidents, and ensuring seamless operations for our clients. You’ll use tools like incident.io and JIRA to manage and resolve support requests efficiently. This is an in-office role: Monday - Friday, 9 AM - 6 PM GMT / BST.
Requirements
- Proven experience with Google Cloud Platform (GCP) services - 3+ years. (Kubernetes a must!)
- Understanding of Google Workspace (admin experience a plus)
- Familiarity with incident.io for incident tracking and management (or equivalent)
- Proficiency in using JIRA for task management and support workflows.
- Strong experience working with observability tools (Grafana and DataDog)
- Strong troubleshooting and problem-solving skills in cloud environments.
- Understanding of cloud security and performance optimization best practices.
- Knowledge of scripting or automation tools (e.g., Python, Terraform) is a plus.
- Excellent written communication and customer service skills.
- Certifications in GCP (e.g., Google Cloud Associate or Professional certifications) are highly desirable.
- Ability to work under pressure and prioritize tasks effectively.
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Role responsibilities
- Provide technical support and resolve issues related to Google Cloud Platform (GCP) services and AWS.
- Provide client support for Google Workspace.
- Manage and respond to cloud incidents using incident.io, ensuring timely resolution.
- Use JIRA to log, track, and prioritize support tickets and workflow tasks.
- Monitor and maintain cloud infrastructure for performance, reliability, and security.
- Collaborate with teams to identify and implement solutions to technical challenges.
- Assist in deploying, configuring, and optimizing GCP resources.
- Create and maintain documentation for troubleshooting processes and best practices.
- Proactively identify opportunities to improve cloud environments and support processes.
- Support clients and stakeholders by providing clear communication and updates during incident resolution.
- Stay up-to-date with the latest GCP developments and contribute to team knowledge sharing.
Benefits
- Private Medical Insurance
- Paid Time Off that increases with longevity (additional 1.5 days every 2 years)
- Professional development and advancement opportunities
- Pension
- Growth opportunities
Site Reliability Engineer (UK) in London employer: WALT Labs
Contact Detail:
WALT Labs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Reliability Engineer (UK) in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those involving GCP and Kubernetes. This gives potential employers a taste of what you can do beyond your CV.
✨Tip Number 3
Prepare for interviews by brushing up on common SRE scenarios and incident management processes. Practise explaining your thought process when troubleshooting issues, as this is key for roles like the one at WALT Labs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at WALT Labs.
We think you need these skills to ace Site Reliability Engineer (UK) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Site Reliability Engineer role. Highlight your experience with Google Cloud Platform and any relevant tools like Kubernetes, incident.io, and JIRA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about cloud technology and how your background makes you a great fit for our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your troubleshooting abilities. Share examples of how you've tackled challenges in cloud environments. We’re all about finding solutions, so let us know how you’ve done it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our awesome team at WALT Labs!
How to prepare for a job interview at WALT Labs
✨Know Your GCP Inside Out
Make sure you brush up on your Google Cloud Platform knowledge. Be ready to discuss specific services you've used, especially Kubernetes, and how you've applied them in real-world scenarios. This will show that you're not just familiar with the platform but can also leverage it effectively.
✨Familiarise Yourself with Incident Management Tools
Since you'll be using tools like incident.io and JIRA, it’s crucial to understand how they work. Prepare examples of how you've used these tools in past roles to manage incidents or support requests. This will demonstrate your hands-on experience and problem-solving skills.
✨Show Off Your Troubleshooting Skills
Be ready to tackle some hypothetical troubleshooting scenarios during the interview. Think about common issues in cloud environments and how you would approach resolving them. This will highlight your analytical thinking and technical expertise.
✨Communicate Clearly and Confidently
Strong communication is key, especially when dealing with clients. Practice explaining complex technical concepts in simple terms. This will not only showcase your customer service skills but also your ability to collaborate effectively with non-technical stakeholders.