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- Tasks: Provide top-notch support for Google Cloud Platform and manage cloud incidents.
- Company: Join WALT Labs, a leader in cloud technology solutions.
- Benefits: Enjoy private medical insurance, increasing paid time off, and professional development.
- Why this job: Make a real impact by optimising cloud environments and supporting diverse clients.
- Qualifications: 3+ years of GCP experience, strong troubleshooting skills, and excellent communication.
- Other info: Dynamic team environment with great growth opportunities and a focus on innovation.
The predicted salary is between 36000 - 60000 £ per year.
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This range is provided by WALT Labs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$30,000.00/yr – $55,000.00/yr
Overview
WALT Labs, a leading managed service provider, is dedicated to empowering businesses by harnessing the power of cloud technology. Our team specializes in delivering customized solutions tailored to meet the unique needs of our clients, driving growth and operational efficiency across industries. From supporting small businesses with seamless data migration to enabling large corporations to manage complex infrastructure projects, we provide exceptional service while staying at the forefront of cloud technology advancements.
We are seeking a skilled Cloud Support Engineer with a strong focus on Google Cloud Platform (GCP) to join our dynamic team. In this role, you\\\’ll be responsible for maintaining cloud infrastructure, managing incidents, and ensuring seamless operations for our clients. You\\\’ll use tools like incident.io and JIRA to manage and resolve support requests efficiently.
This is an in-office role: Monday – Friday, 9 AM – 6 PM GMT / BST
Requirements
- Proven experience with Google Cloud Platform (GCP) services – 3+ years. (Kubernetes a must!)
- Understanding of Google Workspace (admin experience a plus)
- Familiarity with incident.io for incident tracking and management (or equivalent)
- Proficiency in using JIRA for task management and support workflows
- Strong experience working with observability tools (Grafana and DataDog)
- Strong troubleshooting and problem-solving skills in cloud environments
- Understanding of cloud security and performance optimization best practices
- Knowledge of scripting or automation tools (e.g., Python, Terraform) is a plus
- Excellent written communication and customer service skills
- Certifications in GCP (e.g., Google Cloud Associate or Professional certifications) are highly desirable
- Ability to work under pressure and prioritize tasks effectively
- Bachelor\\\’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
Role Responsibilities
- Provide technical support and resolve issues related to Google Cloud Platform (GCP) services and AWS
- Provide client support for Google Workspace
- Manage and respond to cloud incidents using incident.io, ensuring timely resolution
- Use JIRA to log, track, and prioritize support tickets and workflow tasks
- Monitor and maintain cloud infrastructure for performance, reliability, and security
- Collaborate with teams to identify and implement solutions to technical challenges
- Assist in deploying, configuring, and optimizing GCP resources
- Create and maintain documentation for troubleshooting processes and best practices
- Proactively identify opportunities to improve cloud environments and support processes
- Support clients and stakeholders by providing clear communication and updates during incident resolution
- Stay up-to-date with the latest GCP developments and contribute to team knowledge sharing
Benefits
- Private Medical Insurance
- Paid Time Off that increases with longevity (additional 1.5 days every 2 years)
- Professional development and advancement opportunities
- Pension
- Growth opportunities
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- IT Services and IT Consulting
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Cloud Support Engineer, EMEA employer: WALT Labs
Contact Detail:
WALT Labs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Support Engineer, EMEA
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those involving Google Cloud Platform and Kubernetes. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to GCP and incident management tools like JIRA. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Cloud Support Engineer, EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cloud Support Engineer role. Highlight your experience with Google Cloud Platform and any relevant tools like JIRA and incident.io. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about cloud technology and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your troubleshooting abilities. Share examples of how you've tackled challenges in cloud environments before. We’re all about finding solutions here at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at WALT Labs
✨Know Your GCP Inside Out
Make sure you brush up on your Google Cloud Platform knowledge before the interview. Be ready to discuss specific services, especially Kubernetes, and how you've used them in past roles. This will show that you're not just familiar with GCP but have hands-on experience.
✨Familiarise Yourself with Incident Management Tools
Since you'll be using tools like incident.io and JIRA, it’s a good idea to get comfortable with them. If you can, try to share examples of how you've used these tools to manage incidents or support requests effectively in your previous jobs.
✨Show Off Your Troubleshooting Skills
Prepare to discuss specific challenges you've faced in cloud environments and how you resolved them. Highlight your problem-solving process and any observability tools like Grafana or DataDog that you've used to monitor performance.
✨Communicate Clearly and Confidently
As a Cloud Support Engineer, excellent communication is key. Practice explaining complex technical concepts in simple terms. During the interview, make sure to articulate your thoughts clearly and keep the conversation engaging—this will demonstrate your customer service skills.
