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- Tasks: Provide technical support for Google Cloud Platform and manage cloud incidents efficiently.
- Company: WALT Labs, a leading managed service provider in cloud technology.
- Benefits: Flexible working hours and the chance to work with cutting-edge cloud solutions.
- Why this job: Join a dynamic team and make a real impact in the cloud tech space.
- Qualifications: 3+ years of GCP experience, strong troubleshooting skills, and excellent communication.
- Other info: Opportunity for growth in a fast-paced, innovative environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
WALT Labs, a leading managed service provider, is dedicated to empowering businesses by harnessing the power of cloud technology. Our team specializes in delivering customized solutions tailored to meet the unique needs of our clients, driving growth and operational efficiency across industries. From supporting small businesses with seamless data migration to enabling large corporations to manage complex infrastructure projects, we provide exceptional service while staying at the forefront of cloud technology advancements.
We are seeking a skilled Cloud Support Engineer with a strong focus on Google Cloud Platform (GCP) to join our dynamic team. In this role, you’ll be responsible for maintaining cloud infrastructure, managing incidents, and ensuring seamless operations for our clients. You’ll use tools like incident.io and JIRA to manage and resolve support requests efficiently.
This is a full-time contractor role covering 5 PM – 2 AM CST (US)
Qualifications
- Proven experience with Google Cloud Platform (GCP) services – 3+ years. (Kubernetes a must!)
- Understanding of Google Workspace (admin experience a plus)
- Familiarity with incident.io for incident tracking and management (or equivalent)
- Proficiency in using JIRA for task management and support workflows.
- Strong experience working with observability tools (Grafana)
- Strong troubleshooting and problem-solving skills in cloud environments.
- Understanding of cloud security and performance optimization best practices.
- Knowledge of scripting or automation tools (e.g., Python, Terraform) is a plus.
- Excellent communication and customer service skills.
- Certifications in GCP (e.g., Google Cloud Associate or Professional certifications) are highly desirable.
- Ability to work under pressure and prioritize tasks effectively.
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Role responsibilities
- Provide technical support and resolve issues related to Google Cloud Platform (GCP) services and AWS.
- Provide support for Google Workspace
- Manage and respond to cloud incidents using incident.io, ensuring timely resolution.
- Use JIRA to log, track, and prioritize support tickets and workflow tasks.
- Monitor and maintain cloud infrastructure for performance, reliability, and security.
- Collaborate with teams to identify and implement solutions to technical challenges.
- Assist in deploying, configuring, and optimizing GCP resources.
- Create and maintain documentation for troubleshooting processes and best practices.
- Proactively identify opportunities to improve cloud environments and support processes.
- Support clients and stakeholders by providing clear communication and updates during incident resolution.
- Stay up-to-date with the latest GCP developments and contribute to team knowledge sharing.
Contractors are not eligible for full-time benefits
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Cloud Support Engineer (APAC) employer: WALT Labs
Contact Detail:
WALT Labs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Support Engineer (APAC)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with current employees at WALT Labs. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! If you’ve got experience with GCP, Kubernetes, or any of the tools mentioned, consider creating a portfolio or a GitHub repo showcasing your projects. This gives us a tangible way to see what you can do.
✨Tip Number 3
Prepare for the interview by brushing up on common cloud support scenarios. Think about how you’d handle incidents using incident.io or JIRA. We love seeing candidates who can think on their feet and solve problems!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at WALT Labs.
We think you need these skills to ace Cloud Support Engineer (APAC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Google Cloud Platform and any relevant tools like JIRA and incident.io. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about cloud technology and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in cloud environments. We’re all about troubleshooting here at WALT Labs, so sharing specific instances where you’ve resolved issues will definitely catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at WALT Labs
✨Know Your GCP Inside Out
Make sure you brush up on your Google Cloud Platform knowledge. Be ready to discuss specific services, especially Kubernetes, and how you've used them in past roles. This will show that you're not just familiar with GCP but can also apply it effectively.
✨Familiarise Yourself with Incident Management Tools
Since you'll be using tools like incident.io and JIRA, it’s crucial to understand how they work. Prepare examples of how you've used these tools to manage incidents or support requests in previous jobs. This will demonstrate your hands-on experience and problem-solving skills.
✨Show Off Your Troubleshooting Skills
Be ready to tackle some hypothetical troubleshooting scenarios during the interview. Think about common issues in cloud environments and how you would resolve them. This will highlight your analytical thinking and ability to work under pressure.
✨Communicate Clearly and Confidently
Strong communication is key in this role, especially when dealing with clients. Practice explaining complex technical concepts in simple terms. This will help you convey your ideas clearly and show that you can provide excellent customer service.
