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For Companies At a Glance
- Tasks: Support Disney guests with travel operations and create magical experiences.
- Company: Join the iconic Walt Disney Travel Company team.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and complimentary park entry.
- Why this job: Be part of a team that brings joy to guests at Disney Parks and Cruise Line.
- Qualifications: Experience in travel operations and strong communication skills are essential.
- Other info: Flexible work options and a commitment to diversity and inclusion.
The predicted salary is between 30000 - 42000 ÂŁ per year.
About The Role & Team
We’re excited to offer a permanent opportunity to join our skilled team supporting Disney guests travelling to our Parks or on our Cruise ships. We’re looking for individuals with travel industry operations experience and a passion for creating exceptional guest experiences across our Parks and Cruise Line offerings. Strong communication skills—both written and verbal—are essential. As an Operations Coordinator, you’ll support the growth of the Walt Disney Travel Company (WDTC) by providing operational support and contributing to key projects and initiatives. You’ll primarily work onsite at our Hammersmith office (4 days/week), with flexibility to work from home one day per week.
What You Will Do
- Provide daily operational support for Disney's internal Sales and Guest Care teams.
- Respond promptly and accurately to information requests.
- Investigate and resolve guest issues and complaints in line with internal policies and legal guidelines, collaborating with the Guest Communications team.
- Manage post-reservation, pre‑departure, and in‑resort issues efficiently.
- Support resolution of payment and credit card issues.
- Triage and manage operations in‑boxes for transport‑inclusive and hotel/ticket packages.
- Conduct quality control for International bookings, liaising with the Tour Operator Team.
- Coordinate booking amendments, including major schedule changes across flights, trains, and self‑drive packages.
- Support credit control to ensure timely payments.
- Monitor hotel refurbishments and ensure guests and internal teams are informed.
- Generate reports using in‑house systems to support cross‑functional decisions.
Required Qualifications & Skills
- Strong administrative experience with excellent attention to detail (essential).
- Experience in travel operations, travel agency or hotel operations.
- Familiarity with travel reservation systems (preferred).
- Background in the travel industry is essential - any experience with Disney Parks and Resorts is an advantage.
- Ability to manage multiple tasks in a fast‑paced, high‑volume environment.
- Strong verbal and written communication skills.
- Willingness to learn new systems (in‑house and third‑party).
- Cultural sensitivity and ability to work with international teams and guests.
- Commitment to high levels of guest service.
- Analytical and problem‑solving skills.
- Attitude and ownership.
The Perks
- 25 days annual leave.
- Private medical insurance and dental care.
- Complimentary park entry for you, family, and friends.
- Discounts on Disney products, resort food & beverage, and ticketing.
- Excellent parental and guardian leave.
- Access to Employee Resource Groups: WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and TRUST (Mental Health & Wellbeing).
The Walt Disney Company is an Equal Opportunity Employer. We are committed to building a diverse and inclusive team that reflects our audiences and fosters belonging. We provide reasonable accommodations for individuals with disabilities throughout the application and employment process. Please contact us to request support.
Travel Operations Coordinator, The Walt Disney Travel Company employer: Walt Disney World
Contact Detail:
Walt Disney World Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Operations Coordinator, The Walt Disney Travel Company
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work at Disney or similar companies. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to travel operations. Think about your past experiences and how they relate to the role. We want you to shine!
✨Tip Number 3
Show off your communication skills! Whether it’s in an interview or networking event, be clear and engaging. Remember, they’re looking for someone who can create exceptional guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Travel Operations Coordinator, The Walt Disney Travel Company
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Travel Operations Coordinator role. Highlight your travel industry experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively. Remember, we’re looking for someone who can engage with guests and colleagues alike!
Highlight Problem-Solving Experience: In your application, share examples of how you've tackled challenges in previous roles. Whether it’s resolving guest issues or managing multiple tasks, we want to know how you approach problem-solving in a fast-paced environment.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Disney family!
How to prepare for a job interview at Walt Disney World
✨Know Your Disney Stuff
Before the interview, brush up on your knowledge of Disney Parks and Cruise Line offerings. Familiarise yourself with their operations, guest services, and any recent news or changes. This will show your passion for the brand and help you answer questions more confidently.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated in past roles, especially in resolving guest issues or collaborating with teams. This will demonstrate your ability to handle the responsibilities of the Operations Coordinator.
✨Demonstrate Problem-Solving Prowess
Think of specific instances where you've successfully resolved operational challenges or guest complaints. Be ready to discuss your analytical approach and how you prioritised tasks in a fast-paced environment. This will highlight your suitability for managing multiple tasks efficiently.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
