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- Tasks: Support clients and drive sales through excellent customer service and relationship building.
- Company: Family-run business focused on memorial services with a supportive team culture.
- Benefits: Full training, mentorship, career progression opportunities, and a friendly work environment.
- Other info: Great opportunity for ambitious individuals looking to grow within a dynamic company.
- Why this job: Kickstart your career in business administration while making a meaningful impact.
- Qualifications: 5+ GCSEs including English and Maths; confidence in sales or customer service.
The predicted salary is between 15000 - 20000 £ per year.
BELLE LAPIDI BY WALSH MEMORIALS is looking to employ and mould an ambitious goal-driven Customer Service Representative through a Business Administration Apprenticeship. The apprenticeship is perfect for someone who has just left school, college or sixth form. The company mentor will educate, develop and excel the chosen apprentice's character.
With full training given, the chosen apprentice will be able to drive company sales by building and maintaining relationships with new and existing clients. You will be based at our head office in Bloxwich. The Customer Service Representative’s responsibilities will include:
- Inputting quotes/orders
- Selling memorial products and services to existing wholesale clients
- Relaying client feedback to management
- Developing techniques to help answer clients’ questions and address their concerns
Full training and mentoring will be provided by our friendly experienced team. To be successful as a Customer Services Representative through the Business Administration Apprenticeship, you should demonstrate innovative ways to ensure excellent customer service. You will be working with an in-house CRM system, so general computer knowledge is essential; however, all in-house systems will have full training. Memorial knowledge is not essential, as all training will be provided, but a friendly, confident and positive attitude is a must.
We are an ambitious company striving to become a market leader. We therefore require an applicant who possesses a pro-active mind and a desire to achieve. For example, using your initiative, devising your own ideas and successfully implementing them. A driven applicant will note there is room for further progression and bonuses once ability is proven. This is a great opportunity for a hard-working individual.
After completing the 1-year Business Administration Apprenticeship, the person can progress into various roles within our company, depending on vacancies at the time. Responsibilities include:
- Working directly with the managing director to bounce ideas off and be mentored to develop sales techniques, innovative ideas and entrepreneurship attributes
- Acting as the main point of contact between the company and clients via email and telephone
- Preparing and submitting quotes, orders, contracts and various other documents to clients
- Improving sales by attracting new clients through cold-calling, emailing, and following company-generated leads when requested
- Resolving client complaints in a professional manner and reporting them to management as required
- Developing and maintaining solid client relationships by regularly following up on clients
Requirements:
- 5+ GCSE's including English & Maths
- Confidence and desire to be successful in sales or customer service
- HUGE desires to have a successful career
- Proficient in all Microsoft Office applications
- The ability to multitask
- The ability to work in a fast-paced environment
- Excellent telephone manner
Job Types: Full-time, Permanent
Schedule: 8 hour shift, Monday to Friday
Start Date: When the right applicant is found
Ability to commute/relocate: Bloxwich / Walsall: Reliably commute or plan to relocate before starting work (required)
Experience: GCSE in Business Studies preferred but Maths & English GCSE's must be achieved to Grade 4 or above
Education: GCSE or equivalent (preferred)
To apply, send your CV with a covering letter to info@walshmemorials.co.uk
Business Administration Apprentice (Customer Service Representative) in Lichfield employer: Walsh Funerals & Memorials
Contact Detail:
Walsh Funerals & Memorials Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Administration Apprentice (Customer Service Representative) in Lichfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Belle Lapidi by Walsh Memorials. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and your proactive mindset. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! When you meet the team, let your friendly and confident attitude shine through. Remember, they’re looking for someone who fits into their culture, so be yourself and don’t be afraid to share your ideas.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the apprenticeship!
We think you need these skills to ace Business Administration Apprentice (Customer Service Representative) in Lichfield
Some tips for your application 🫡
Craft a Standout CV: Make sure your CV is clear and concise, highlighting your relevant skills and experiences. Tailor it to show how your background aligns with the Customer Service Representative role – we want to see your ambition and drive!
Write a Personal Covering Letter: Your covering letter is your chance to shine! Use it to express your enthusiasm for the apprenticeship and explain why you’re the perfect fit. Don’t forget to mention any innovative ideas you have that could help us improve customer service.
Show Off Your Communication Skills: Since you'll be the main point of contact for clients, it's essential to demonstrate your excellent communication skills in your application. Use clear language and a friendly tone to reflect the positive attitude we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Walsh Funerals & Memorials
✨Know the Company
Before your interview, take some time to research Belle Lapidi by Walsh Memorials. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role is focused on customer service, prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to maintain a positive attitude and build relationships, as this is key for the position.
✨Demonstrate Initiative
The company is looking for someone who can think on their feet and come up with innovative ideas. Think of a few suggestions on how you could improve customer service or sales processes at the company. Presenting these during your interview will show that you're proactive and ready to contribute.
✨Practice Your Communication Skills
As you'll be the main point of contact for clients, it's crucial to have excellent communication skills. Practice speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.