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- Tasks: Engage with clients, manage orders, and enhance sales through innovative customer service.
- Company: Family-run business focused on memorial services with a supportive team.
- Benefits: Full training, mentorship, career progression, and potential bonuses.
- Other info: Work closely with the managing director and develop valuable skills for your future.
- Why this job: Kickstart your career in a dynamic role with real impact and growth opportunities.
- Qualifications: 5+ GCSEs including English; a positive attitude and initiative are essential.
The predicted salary is between 15000 - 20000 £ per year.
BELLE LAPIDI BY WALSH MEMORIALS is looking to employ and mould an ambitious goal-driven Customer Service Representative through a Business Administration Apprenticeship. The apprenticeship will be perfect for someone who has just left school, college or sixth form. The apprenticeship and company mentor will educate, develop and excel the chosen apprentice's character.
With full training given, the chosen apprentice will be able to drive company sales by building and maintaining relationships with new and existing clients. You will be based at our head office in Bloxwich.
The Customer Service Representative’s responsibilities will include:
- Inputting quotes/orders
- Selling memorial products and services to existing wholesale clients
- Relaying client feedback to management
- Developing techniques to help answer clients’ questions and address their concerns
Full training and mentoring will be given by our friendly experienced team. To be successful as a Customer Services Representative through the Business Administration Apprenticeship, you should demonstrate innovative ways to ensure excellent customer service. You will be working with an in-house CRM system, so general computer knowledge is essential; however, all in-house systems will have full training.
Memorial knowledge is not essential, as all training will be provided, but a friendly, confident and positive attitude is a must. We are an ambitious company striving to become a market leader, therefore we require an applicant who possesses a pro-active mind and a desire to achieve. For example, using your initiative, devising your own ideas and successfully implementing them. A driven applicant will note there is room for further progression and bonuses once ability is proven. This is a great opportunity for a hard-working individual.
After completing the 1 year Business Administration Apprenticeship, the person can progress into various roles within our company (depending on vacancies at the time).
Responsibilities are as follows:
- Working directly with the managing director to bounce ideas off and be mentored to develop sales techniques, innovative ideas and entrepreneurship attributes to prosper with
- Acting as the main point of contact between the company and clients via email and telephone
- Preparing and submitting quotes, orders, contracts and various other documents to clients
- Improving sales by attracting new clients through cold-calling, emailing, and following company-generated leads when requested
- Resolving client complaints in a professional manner, and reporting them to management as required
- Developing and maintaining solid client relationships by regularly following up on clients
Requirements: 5+ GCSE's including English.
Business Administration Apprentice (Customer Service Representative) employer: Walsh Funerals & Memorials
Contact Detail:
Walsh Funerals & Memorials Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Administration Apprentice (Customer Service Representative)
✨Tip Number 1
Get to know the company inside out! Research Belle Lapidi by Walsh Memorials and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll be the face of the company. Role-play common customer scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to the industry. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about the opportunity. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Business Administration Apprentice (Customer Service Representative)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the company. A friendly and confident tone can make a big difference.
Tailor Your Application: Make sure to customise your application to fit the job description. Highlight any relevant skills or experiences that align with what we’re looking for in a Customer Service Representative. This shows us you’ve done your homework and are genuinely interested.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Avoid jargon and long-winded sentences; instead, focus on delivering your message effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Walsh Funerals & Memorials
✨Know the Company Inside Out
Before your interview, take some time to research Belle Lapidi by Walsh Memorials. Understand their values, products, and the services they offer. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Since the role is all about customer service, think of specific examples from your past experiences where you've successfully handled customer queries or complaints. Be ready to discuss how you maintained a positive attitude and resolved issues effectively.
✨Demonstrate Your Initiative
The company is looking for someone who can use their initiative. Prepare to share ideas on how you could improve customer service or sales techniques. This shows that you're proactive and ready to contribute to the team right from the start.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, what a typical day looks like, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the apprenticeship is the right fit for you.