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For Companies At a Glance
- Tasks: Provide top-notch technical support and assist with software deployment and training.
- Company: Join a mission-driven company enhancing patient care through innovative database systems.
- Benefits: Enjoy a competitive salary, healthcare cover, pension scheme, and on-site parking.
- Why this job: Be part of a collaborative team making a real impact in healthcare while growing your skills.
- Qualifications: IT qualification or degree and 2 years' experience in second-line technical support required.
- Other info: Work autonomously while being a key player in a supportive environment.
The predicted salary is between 28000 - 37000 £ per year.
Technical Support Analyst
Location: Gerrards Cross
Salary: £32-37K plus excellent benefits package
Our client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions.
Key Requirements
We are looking for a technically skilled and service-oriented individual who thrives in a fast-paced support environment. The ideal candidate will demonstrate:
- An IT qualification or degree essential due to the technical nature of the role
- A minimum of 2 years\’ experience in second-line technical support
- Experience with service desk ticketing tools (e.g. Jira)
- Proven knowledge and practical experience with:
- Application Support
- SQL
- Windows operating systems
- Databases
- Remote Access Tools
Role & Responsibilities
As a Technical Support Analyst, you will play a key role in ensuring excellent user experiences across a diverse customer base. You will provide high-quality technical support and assist with application deployment, training, and issue resolution.
Responsibilities include:
- Responding to incoming support calls and tickets within agreed SLAs
- Diagnosing and resolving technical issues, or escalating to the development team where required
- Installing and customising software solutions for new clients
- Maintaining support records via Jira and closing tickets with accurate documentation
- Delivering user training sessions (remotely or on-site)
- Performing quality assurance testing of bug fixes before customer release
- Working closely with internal teams to ensure a smooth client experience and continuous service improvement
Benefits
- Company Pension Scheme
- On-site Parking
- Healthcare Cover
- Commission Scheme
You will be joining a team of highly skilled and passionate professionals who value collaboration, autonomy, and continual learning. If you are technically strong, people-focused, and eager to make an impact in healthcare, wed love to hear from you.
Technical Support Analyst in Gerrards Cross employer: Walsh Employment
Contact Detail:
Walsh Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst in Gerrards Cross
✨Tip Number 1
Familiarise yourself with the specific service desk ticketing tools mentioned in the job description, like Jira. Having hands-on experience or even completing a short course on these tools can give you an edge during the interview.
✨Tip Number 2
Brush up on your SQL skills and be prepared to discuss your practical experience with databases. Consider working on a small project or two that showcases your ability to troubleshoot and resolve database-related issues.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since you'll be interacting with clients regularly, role-playing common support scenarios with a friend can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Research the company’s mission and values, particularly their focus on improving patient care through data-led solutions. Being able to align your personal values with theirs during the interview can demonstrate your genuine interest in the role.
We think you need these skills to ace Technical Support Analyst in Gerrards Cross
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and relevant experience in second-line support. Emphasise your familiarity with service desk tools like Jira, SQL, and Windows operating systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving patient care through technology. Mention specific experiences where you've successfully resolved technical issues or trained users.
Highlight Communication Skills: Since excellent interpersonal skills are crucial for this role, provide examples in your application of how you've effectively communicated with clients or team members, especially in high-pressure situations.
Showcase Problem-Solving Abilities: Include instances in your application where you've demonstrated a proactive approach to problem-solving. Detail how you diagnosed and resolved technical issues, and any improvements you implemented as a result.
How to prepare for a job interview at Walsh Employment
✨Showcase Your Technical Skills
Make sure to highlight your technical qualifications and experience during the interview. Be prepared to discuss specific tools and technologies you've worked with, such as SQL, Windows operating systems, and service desk ticketing tools like Jira.
✨Demonstrate Problem-Solving Abilities
Since the role requires a hands-on approach to problem-solving, be ready to share examples of how you've diagnosed and resolved technical issues in the past. This will show your proactive nature and ability to think on your feet.
✨Communicate Clearly and Confidently
Excellent interpersonal and communication skills are crucial for this position. Practice articulating your thoughts clearly, especially when discussing technical concepts, as you'll need to explain solutions to clients who may not have a technical background.
✨Emphasise Team Collaboration
While the role requires autonomy, it's also important to demonstrate that you can work well within a team. Share experiences where you've collaborated with others to improve processes or enhance user experiences, showing that you're a team player.
