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- Tasks: Be the first line of defence against cyber threats and manage support tickets.
- Company: Join an award-winning Managed Service Provider specialising in bespoke IT and Cyber Security solutions.
- Benefits: Enjoy hybrid working, a competitive salary, and fully funded certifications.
- Why this job: Kickstart your Cyber Security career in a supportive team with real impact on client safety.
- Qualifications: 1 year experience in a Tier 1 SOC role; knowledge of Microsoft Defender and Cloud Technologies required.
- Other info: Flexible shifts and a customer-first approach make this role dynamic and engaging.
The predicted salary is between 30000 - 35000 £ per year.
Cyber Security SOC Support Analyst
Location: London Hybrid (working from home 3 days per week)
Salary: £30-35K plus excellent benefits package
Company Overview
Our client is an award-winning Managed Service Provider (MSP) offering bespoke IT solutions and specialist Cyber Security services to businesses across London.
This is an exciting opportunity to further your career in Cyber Security, joining a thriving and supportive team within a leading MSP.
Key Requirements
Essential Experience:
- Minimum 1 year proven experience in a Tier 1 Cyber Security SOC Support Analyst role
- Prior experience in a Managed Service Provider (MSP) environment preferred
- Working knowledge of Microsoft Defender XDR and Microsoft Sentinel (SIEM)
- Hands-on experience with the Microsoft Defender suite, including Endpoint Detection and Response
- Solid understanding of Microsoft 365 Cloud Technologies, particularly from a threat landscape perspective
Certifications:
- SC-200 Microsoft Certified: Security Operations Analyst Associate
- SC-900 Microsoft Certified: Security, Compliance and Identity Fundamentals
Personal Attributes:
- Highly motivated, with a can-do attitude
- Exceptional attention to detail and communication skills
- Client-focused with a professional telephone manner
- Able to work under pressure and adapt to a flexible schedule
Role & Responsibilities
As a Tier 1 SOC Support Analyst, you will provide the first line of defence for cyber incidents, identifying threats, escalating critical alerts, and maintaining excellent client communication throughout the lifecycle of each case.
Your key duties will include:
- Triaging and responding to initial cyber security alerts and support tickets
- Categorising and prioritising threats, identifying false positives, and escalating urgent incidents to the Escalations Management Team
- Providing remedial actions as per playbooks and escalating where necessary
- Communicating with internal stakeholders and clients during active incidents
- Liaising with third-party suppliers as a single point of contact for incidents
- Supporting the Cyber Security Team in ongoing threat analysis and security incident management
- Maintaining a customer-first approach in all ticket management and communication
Benefits & Working Hours
Working Hours: 7.5 hours/day on a fortnightly shift pattern starting at either 8.30am, 9am or 9.30am
- Certifications: Exams related to role fully funded by the company
SOC Support Analyst in West London employer: Walsh Employment
Contact Detail:
Walsh Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SOC Support Analyst in West London
✨Tip Number 1
Familiarise yourself with Microsoft Defender XDR and Microsoft Sentinel. Since these tools are crucial for the role, having hands-on experience or even completing relevant online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the Cyber Security field, especially those working in Managed Service Providers. Attend local meetups or online webinars to connect with potential colleagues and learn more about the industry trends.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've triaged cyber security alerts or managed incidents. Being able to articulate your thought process and actions taken in past experiences will demonstrate your capability for the role.
✨Tip Number 4
Showcase your client-focused approach by preparing examples of how you've maintained communication during critical situations. This will highlight your ability to manage client relationships effectively, which is key for this position.
We think you need these skills to ace SOC Support Analyst in West London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Tier 1 Cyber Security SOC Support Analyst. Emphasise your hands-on experience with Microsoft Defender and your understanding of Microsoft 365 Cloud Technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and your client-focused approach. Mention specific examples of how you've triaged cyber security alerts or communicated with clients in previous roles.
Highlight Relevant Certifications: Clearly list your certifications, especially the SC-200 and SC-900. Explain how these qualifications have prepared you for the responsibilities of the SOC Support Analyst position.
Showcase Soft Skills: In your application, highlight your exceptional attention to detail, communication skills, and ability to work under pressure. These personal attributes are crucial for the role and should be evident in your writing.
How to prepare for a job interview at Walsh Employment
✨Showcase Your Cyber Security Knowledge
Make sure to brush up on your knowledge of Microsoft Defender XDR and Microsoft Sentinel. Be prepared to discuss how you've used these tools in previous roles, as well as your understanding of the threat landscape related to Microsoft 365 Cloud Technologies.
✨Demonstrate Your Problem-Solving Skills
As a SOC Support Analyst, you'll need to triage and respond to cyber security alerts. Prepare examples of how you've handled similar situations in the past, focusing on your ability to categorise threats and escalate incidents effectively.
✨Emphasise Communication Skills
Since this role involves liaising with clients and internal stakeholders, highlight your exceptional communication skills. Be ready to discuss how you maintain a professional telephone manner and keep clients informed during incidents.
✨Exhibit a Client-Focused Attitude
The company values a customer-first approach, so be sure to convey your commitment to client satisfaction. Share experiences where you've gone above and beyond to support clients or resolve issues, demonstrating your motivation and can-do attitude.
