Application Support Analyst in Slough, Berkshire

Application Support Analyst

Location: Gerrards Cross
Salary: £32-37K plus excellent benefits package

Our client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions.

Key Requirements

We are seeking a technically proficient and service-oriented support analyst who thrives in a fast-paced, high-pressure environment. The ideal candidate will be comfortable prioritising their own workload, solving complex problems autonomously, and communicating clearly with non-technical users.

Essential:

• Minimum 2 years\’ experience in second-line support, ideally covering 1st to 3rd line support in a lean team
• Strong experience with technical and application support including SQL queries, database investigation, and software installation
• Excellent interpersonal and communication skills ability to work with doctors, nurses, and healthcare professionals under time pressure
• Hands-on experience with:

• SQL / databases
• Windows operating systems
• Application Support
• Remote Access Tools

Desirable:

• An IT qualification or degree is helpful, but experience will be prioritised over formal credentials
• Stable employment history candidates with multiple short-term roles or recent career gaps are unlikely to be progressed

Role & Responsibilities

This is a technical, customer-facing role requiring hands-on support of on-premise software systems. You will play a critical part in resolving application and infrastructure issues and ensuring smooth delivery and use of clinical systems across NHS environments.

Responsibilities include:

• Providing 1st, 2nd, and 3rd line support to healthcare customers
• Handling SQL/database queries, troubleshooting application issues, and performing on-site software installations
• Managing and resolving incoming support calls and tickets within SLA timeframes
• Working collaboratively with development teams to escalate and resolve more complex issues
• Maintaining ticket logs and issue resolution through Jira or similar platforms
• Delivering user training for new customers and updates
• Testing and quality-assuring bug fixes prior to release

You will regularly interact with time-constrained clinicians, so clarity, confidence, and patience are essential.

Benefits

• Company Pension Scheme
• On-site Parking
• Healthcare Cover
• Commission Scheme

You will be joining a team of highly skilled and passionate professionals who value collaboration, autonomy, and continual learning. If you are technically strong, people-focused, and eager to make an impact in healthcare, wed love to hear from you.