Application Support Analyst

Location

Gerrards Cross – ideally onsite 5 days a week but will consider 1-2 days remote

Overview

Our client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions.

Key Requirements

We are looking for a technically skilled and service-oriented individual who thrives in a fast-paced support environment. The ideal candidate will demonstrate:

• A minimum of 2 years\’ experience in second-line technical support
• Experience with service desk ticketing tools (e.g. Jira)
• Proven knowledge and practical experience with:
• Application Support
• SQL
• Windows operating systems
• Databases
• Remote Access Tools
• Excellent interpersonal and communication skills – must be confident and articulate on the phone
• Fluency in English – both spoken and written
• A hands-on, proactive approach to problem-solving and learning
• Ability to work autonomously while remaining a team player
• You must be able to drive as they are not close to a station

Role & Responsibilities

As a Technical Support Analyst, you will play a key role in ensuring excellent user experiences across a diverse customer base. You will provide high-quality technical support and assist with application deployment, training, and issue resolution.

Responsibilities include:

• Responding to incoming support calls and tickets within agreed SLAs
• Diagnosing and resolving technical issues, or escalating to the development team where required
• Installing and customising software solutions for new clients
• Maintaining support records via Jira and closing tickets with accurate documentation
• Delivering user training sessions (remotely or on-site)
• Performing quality assurance testing of bug fixes before customer release
• Working closely with internal teams to ensure a smooth client experience and continuous service improvement
• Company Pension Scheme
• On-site Parking
• Commission Scheme

You will be joining a team of highly skilled and passionate professionals who value collaboration, autonomy, and continual learning. If you are technically strong, people-focused, and eager to make an impact in healthcare, we’d love to hear from you.