Application Support Analyst

Gerrards Cross Full-Time No home office possible

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Director | Technology Recruitment Partner.Delivering strategic hiring solutions for companies seeking top technology talent.

Technical Application Support Analyst

Location: Gerrards Cross – ideally onsite 5 days a week but will consider 1-2 days remote

Our client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions.

Key Requirements

We are looking for a technically skilled and service-oriented individual who thrives in a fast-paced support environment.

The ideal candidate will demonstrate:

A minimum of 2 years\’ experience in second-line technical support
Experience with service desk ticketing tools (e.g. Jira)
Proven knowledge and practical experience with:
Application Support
SQL
Windows operating systems
Databases
Remote Access Tools
Excellent interpersonal and communication skills – must be confident and articulate on the phone
Fluency in English – both spoken and written
A hands-on, proactive approach to problem-solving and learning
Ability to work autonomously while remaining a team player
You must be able to drive as they are not close to a station

Role & Responsibilities

As a Technical Support Analyst, you will play a key role in ensuring excellent user experiences across a diverse customer base. You will provide high-quality technical support and assist with application deployment, training, and issue resolution.

Responsibilities include:

Responding to incoming support calls and tickets within agreed SLAs
Diagnosing and resolving technical issues, or escalating to the development team where required
Installing and customising software solutions for new clients
Maintaining support records via Jira and closing tickets with accurate documentation
Delivering user training sessions (remotely or on-site)
Performing quality assurance testing of bug fixes before customer release
Working closely with internal teams to ensure a smooth client experience and continuous service improvement
Company Pension Scheme
On-site Parking
Commission Scheme

You will be joining a team of highly skilled and passionate professionals who value collaboration, autonomy, and continual learning. If you are technically strong, people-focused, and eager to make an impact in healthcare, we’d love to hear from you.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Information Technology
Industries

Hospitals and Health Care, IT System Data Services, and Data Infrastructure and Analytics

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