At a Glance
- Tasks: Lead a frontline IT support team and enhance service delivery across multiple sites.
- Company: Walsall Housing Group, committed to customer service excellence.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: On-site role at our Walsall head office with opportunities for growth.
- Why this job: Make a real difference in IT support while leading a dynamic team.
- Qualifications: Experience in IT service management and strong leadership skills.
The predicted salary is between 29700 - 36300 £ per year.
Walsall Housing Group is seeking an experienced IT Service Desk Team Leader to guide a frontline IT support team across multiple sites.
You will provide hands-on support, guidance and direction while ensuring services meet ITIL-aligned processes.
You will lead a team of IT Technicians, manage ITSM and incident management, and drive improvements in service delivery.
The role requires on-site presence at our Walsall head office and a strong focus on customer service excellence.
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IT Service Desk Lead — People & Process Excellence in Walsall employer: Walsall Housing Group
At whg, we pride ourselves on being an excellent employer, offering a competitive salary and a fantastic work-life balance for our Roofers in Walsall. Our commitment to employee wellbeing is reflected in our generous benefits package, including 27 days of annual leave, a local government pension scheme, and flexible working opportunities. Join us in making a real difference in our communities while enjoying a supportive and inclusive work culture that values trust, respect, and collaboration.
