At a Glance
- Tasks: Shape and deliver high-performing neighbourhood services to improve community outcomes.
- Company: Join whg, a top employer dedicated to creating safe and sustainable communities.
- Benefits: Enjoy competitive salary, 27 days leave, health cash plan, and flexible working.
- Other info: Be part of an inclusive workplace that values trust, respect, and collaboration.
- Why this job: Make a real impact in your community while developing your career in housing management.
- Qualifications: Experience in housing management and strong partnership-working skills required.
The predicted salary is between 30000 - 40000 € per year.
Location: Walsall, West Midlands
Contract: Permanent, Full Time, 37 hours per week
At whg, we’re passionate about creating neighbourhoods where people feel safe, supported and proud to live. We’re now looking for an experienced and motivated Assistant Manager to help shape and deliver high-performing neighbourhood services across our communities. This is an exciting opportunity for someone with strong housing management experience, excellent partnership-working skills and a passion for improving customer outcomes.
Working closely with the Neighbourhoods Manager, you’ll support the development and delivery of neighbourhood services, with a particular focus on performance, service improvement and sustainable communities. You’ll play a key role in supporting Neighbourhood Officers and Neighbourhood Impact Officers, using data and insight to help shape neighbourhood plans, improve service delivery and ensure resources are used effectively.
- Support the delivery of customer-focused services that achieve key performance indicators and high satisfaction levels
- Oversee neighbourhood plans within your region, identifying opportunities for joint working and boundary collaboration
- Use performance and neighbourhood data to inform operational decision-making and service improvements
- Support contract monitoring and performance management activity
- Develop effective working relationships with contractors, partner agencies, local authorities and internal stakeholders
- Assist in maintaining high standards of neighbourhood and contracted service delivery
- Support the management and development of a high-performing team
- Contribute to the implementation of service strategies, policies and operational improvements
- Support budget monitoring and performance in line with business objectives
We're looking for someone who has:
- Recent and relevant experience within housing, with a strong understanding of neighbourhood services
- Experience of managing or supporting teams to deliver excellent customer outcomes
- Experience of partnership working with agencies, contractors and stakeholders
- Knowledge of housing management legislation, regulation and operational practice
- Experience of developing or implementing housing strategies, policies or service improvements
- Strong analytical skills with the ability to use data to support decision-making
- Excellent communication and report-writing skills
- Strong IT skills with the ability to use systems and data effectively
- The ability to work under pressure, manage conflicting priorities and make sound decisions
- A full UK driving licence and access to a vehicle
What’s in it for you?
In return, you will receive a competitive salary, 27 days annual leave plus Christmas shut down, a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts. We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work‑life balance and able to work in agile ways which support them.
About us
At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.
We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2025. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition. We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities. whg is committed to safeguarding and promoting the welfare of our customers and communities. Please note that for some roles, a Disclosure and Barring Service (DBS) check may be required as part of our pre‑employment screening process.
Assistant Manager (Neighbourhood Services) in Walsall employer: Walsall Housing Group
At whg, we are committed to fostering a supportive and inclusive work environment in Walsall, where our employees can thrive while making a meaningful impact on the communities we serve. With a focus on employee wellbeing, we offer competitive salaries, generous leave, and a range of benefits, alongside opportunities for professional growth and development. Our recognition as a top employer reflects our dedication to creating a workplace that values trust, respect, and collaboration, ensuring that every team member feels empowered to contribute to our mission of providing safe and affordable homes.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager (Neighbourhood Services) in Walsall
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to whg. Attend local events or join online forums to get your name out there and show your passion for neighbourhood services.
✨Tip Number 2
Prepare for interviews by researching whg's values and recent projects. We want to see how you align with our mission of creating safe and sustainable communities, so be ready to share your ideas on improving customer outcomes.
✨Tip Number 3
Show off your analytical skills! Be prepared to discuss how you've used data in past roles to make decisions or improve services. We love candidates who can back up their ideas with solid evidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at whg and making a difference in the community.
We think you need these skills to ace Assistant Manager (Neighbourhood Services) in Walsall
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in housing management and neighbourhood services. We want to see how your skills align with our mission of creating safe and supportive communities.
Showcase Your Teamwork Skills:Since you'll be working closely with Neighbourhood Officers and other stakeholders, it's crucial to demonstrate your partnership-working skills. Share examples of how you've successfully collaborated in the past.
Highlight Your Analytical Abilities:We love data-driven decision-making! Be sure to mention any experience you have using data to inform service improvements or operational decisions. This will show us that you can help shape effective neighbourhood plans.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with whg.
How to prepare for a job interview at Walsall Housing Group
✨Know Your Neighbourhood Services
Familiarise yourself with the key aspects of neighbourhood services and how they impact communities. Be ready to discuss your understanding of housing management legislation and how it relates to the role.
✨Showcase Your Team Management Skills
Prepare examples of how you've successfully managed or supported teams in the past. Highlight your experience in delivering excellent customer outcomes and how you can contribute to a high-performing team at whg.
✨Data is Your Friend
Brush up on your analytical skills! Be prepared to discuss how you've used data to inform decision-making and improve service delivery. Think of specific instances where your insights led to positive changes.
✨Build Relationships
Demonstrate your partnership-working skills by sharing experiences where you've collaborated with agencies, contractors, or stakeholders. Emphasise your ability to develop effective working relationships that drive results.
