Marketing and Communications Coordinator

Location: Walsall, West Midlands (hybrid minimum two days per week in the office)

Contract: Permanent, Full Time, 37 hours per week

Are you highly organised, great at juggling multiple priorities and passionate about delivering engaging campaigns with purpose? We’re looking for a capable Marketing and Communications Coordinator to join our team. This is a varied, hands‑on role supporting the delivery of creative campaigns, events and content across a range of channels - perfect for someone with communications or marketing experience who is looking to develop their skills in a talented and supportive team.

Responsibilities will include:

• Supporting the delivery of campaigns and communications activity across digital, internal and external channels, working closely within the Communications Manager and Communications Business Partners.
• Supporting the creation and delivery of engaging written and multimedia content including social media posts, videos, intranet/website articles, newsletters, presentations and press releases.
• Assist in planning and implementing internal and external communications campaigns and engagement activity across a range of channels.
• Update and maintain communications channels including the website, intranet and social media platforms.
• Coordinate internal and external content calendars to support forward planning and campaign delivery.
• Support and adhere to communications governance and approvals processes to ensure content is accurate, consistent and aligned to brand standards.
• Support the planning and delivery of events and engagement activities.
• Liaise with suppliers including photographers, videographers, agencies and event providers.
• Track campaign performance and communication effectiveness using analytics, engagement metrics and feedback. Prepare reports and insights to support this.
• Manage campaign administration including trackers, logistics, scheduling, invoicing and coordination activities.
• Support the smooth day‑to‑day running of the Communications team inbox and wider team activities.

The person

This is a collaborative and fast‑paced role which requires the following:

• A degree‑level qualification in Communications, PR or a related subject, or equivalent experience within a communications, PR or marketing team.
• Demonstrated ability to support the planning, delivery and coordination of campaigns and communications activity.
• Proven experience creating clear, engaging content for a range of audiences and channels including digital and social media.
• Experience drafting content for example newsletters, intranet articles, presentations and campaign materials.
• Confident gathering information and working with stakeholders across different teams.
• Ability to work under pressure, managing multiple priorities, deadlines and stakeholders simultaneously.
• Strong organisational skills with the ability to keep projects moving and activities on track.
• Strong written, verbal and digital communication skills.
• Excellent attention to detail.
• A proactive, adaptable approach and willingness to get stuck in as part of a supportive team.

It would also be great if you have:

• Experience supporting or delivering events.
• Experience creating multimedia or digital content.
• An interest in creative design, photography or video content.
• Experience using planning or project management tools such as Monday.com or similar systems.

What’s in it for you?

In return, you will receive a competitive salary, 27 days annual leave plus Christmas shut down, a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts. We support colleagues with their personal and professional development including membership of professional institutions and encourage ongoing learning opportunities. We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work‑life balance and are able to work in agile ways which support them.

We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities. WHG is committed to safeguarding and promoting the welfare of our customers and communities.

Please note that for some roles, a Disclosure and Barring Service (DBS) check may be required as part of our pre‑employment screening process.