whg is seeking an experienced Customer Services Operations Manager to lead our multi-channel customer contact operation in the West Midlands. You will champion service excellence, use data to guide improvements, and drive change across customer interactions.
The role requires strategic and operational leadership, delivering efficient, high-quality service while developing teams and leveraging digital solutions.
Customer Services Ops Lead - Data-Driven, Multi-Channel in Walsall employer: Walsall Housing Group Limited
At whg, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Walsall. Our commitment to employee growth is evident through our comprehensive development programmes and the opportunity to lead transformative housing projects that make a real difference in the community. With competitive salaries, generous benefits, and a focus on sustainability, joining our team means being part of a forward-thinking organisation dedicated to shaping the future of housing in the Midlands.
Contact Details:
Walsall Housing Group Limited Recruitment Team
