Medical Secretary - Gastroenterology 12 Months Fixed Term in Walsall

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Medical Secretary - Gastroenterology 12 Months Fixed Term

NHS AfC: Band 4

Main area Gastroenterology Department Grade NHS AfC: Band 4 Contract 12 months (Fixed term) Hours Full time - 37.5 hours per week Job ref 407-MLTC-8284708-A

Site Walsall Manor Hospital Town Walsall Salary £28,392 - £31,157 per annum Salary period Yearly Closing 27/10/2026 08:00 Interview date 12/11/2026

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

RESPECT – COMPASSION – TEAMWORK – PROFESSIONALISM

Job overview

The Division of Medicine has a vacancy for a full time medical secretary to work within the Gastroenterology department.

We are looking to recruit someone who can provide a comprehensive medical secretarial cover to the GastroDepartment. Personal organization, well developed communication skills and the ability to prioritise workloads and juggle ever-changing priorities are also essential, as is the flexibility and ability to demonstrate working in a fast paced environment. We are looking for team players who are able to work on their own initiative. If you feel you have the necessary qualities and skill set we would be delighted to hear from you.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS.

Main duties of the job

To provide comprehensive secretarial and administration support, typing of clinic letters, handling first line enquiries from patients, relatives and staff and coordinating waiting lists and clinics for an assigned group of clinicians.

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Detailed job description and main responsibilities

1. To provide a comprehensive, medical audio and word-processing service to the clinical team. This includes typing of clinic letters, taking & typing of minutes at meetings, discharge summaries and medico-legal reports.

2. Obtaining medical notes to assist the clinical team with the management of appointments, keeping track of referrals to ensure patients are promptly reviewed and appropriate follow up arrangements are in place in line with the patient pathway.

3. To answer the telephone promptly and politely; telephoning patients where appropriate using tact, discretion and empathy in all situations.

4. Liaising with patients and relatives, providing routine information e.g. about appointments or clinic information, which may require tact and persuasive skills or where there are barriers to understanding.

Please refer to JD for more details

Person specification

EXPERIENCE

• Excellent knowledge of the full range of Microsoft Office Programmes (ie Word/Outlook/Excel/Powerpoint
• Experience working in an NHS office environment
• Experience dealing with non-routine issues such as problem solving, developing alternative or additional administrative procedures
• Experience of planning and organising events eg: MDT's and case conferences
• Understanding of RTT targets

SKILLS

• Able to use own initiative and able to work with limited supervision, managing and prioritising own workload
• Ability to accurately maintain computerised and manual filing/documentation system
• Ability to supervise and motivate secretarial support staff
• Excellent interpersonal and communication skills

KNOWLEDGE

• Advanced knowledge of specialist medical terminology and secretarial proceduress, many of which are non-routine
• Understanding of Trust internal policies as appropriate
• Clear understanding of confidentiality and data protection issuesKnowledge of internal PAS system

Please note your application will be transferred from the NHS Jobs system to the internal Walsall Healthcare Trac System. All correspondence will be sent via Trac.

Sponsorship and Visas

We welcome applications from all candidates with the right to work in the UK, including those on Health and Care Visas, Graduate Visas, or other valid permissions.

All candidates will be considered on equal terms.

This Trust currently recruits successfully from the domestic labour market and has a sufficient pool of suitably qualified candidates for Band 3 roles. Visa sponsorship is therefore not available for this role currently. Candidates who already hold the right to work in the UK, including those on an existing Health and Care Visa, Graduate Visa, or any other valid permission are welcome to apply and will be considered on equal terms. This position is reviewed regularly in line with Home Office guidance. Right to work will be verified at each stage of the recruitment and monitored throughout employment. All candidates who are offered a position will be required to provide evidence of their right to work in the UK as part of the pre-employment checks process. Where a candidates' right to work is derived from another person’s immigration permission, the Trust will discuss the implications of this with the candidate before a permanent post is confirmed, to ensure that both parties understand the terms on which employment can be sustained.

Recruitment and Selection Approach

In line with best practice and regulatory guidance, our selection process is fair, consistent and based on your ability to perform the role, contribute to the organisation and your potential for development.

• Application screening: Your application will be reviewed against the person specification
• Interview: Typically, a panel interview with competency-based and values-based questions
• Assessment: Role-dependent assessments may include practical tasks or presentations
• Timeline: We aim to complete the process within 47 days of the closing date. Recruitment Journey is attached to all live vacancies.

We are committed to making reasonable adjustments for disabled candidates at any stage.

Please contact us to discuss your needs.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note this vacancy may close early due to high volume of applications

Name Zana Reid

Job title Care Group Support Officer

Email address zana.reid5@nhs.net

Telephone number 01922 721172

Additional information

For further details or informal discussion, please call 01922 721172 and speak to:

Zana Reid

Care Group Support Officer

Ext 7594

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