Enhanced Role Pharmacy Technician - Homecare and Procurement in Walsall

Enhanced Role Pharmacy Technician - Homecare and Procurement

NHS AfC: Band 5

Main area Pharmacy Technician Grade NHS AfC: Band 5 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week (to participate in weekend and bank holiday working as per rota)

Job ref 407-WCCSS-8304831

Site Walsall Healthcare NHS trust Town West Midlands

Salary £32,073 - £39,043 per annum Salary period Yearly Closing 04/11/2026 23:59

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

RESPECT – COMPASSION – TEAMWORK – PROFESSIONALISM

Job overview

This is an exciting opportunity for a reliable, self-motivated, and enthusiastic individual to join our expanding Pharmacy Homecare Team. The post holder will play an integral role in supporting the Homecare Team to ensure the timely, safe, and efficient delivery of a high-quality, patient-focused homecare medicines service.

The role will involve supporting with the day‑to‑day management of the homecare service, supporting with governance arrangements and contributing to the training and development of staff. Responsibilities will also include providing dispensary support and supporting wards in organising and preparing medication for patients attending for treatment, including ordering and accuracy‑checking medicines intended for administration. The role will also involve providing support to our procurement team.

To participate in weekend and bank holiday working as per rota.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBERS OF APPLICATIONS.

Main duties of the job

• To co‑ordinate the workload on a day‑to‑day basis of the pharmacy homecare team and whenever needed the procurement team.
• Supervise the work of others working in the pharmacy homecare team.
• To implement new processes and new ways of working within the procurement and Homecare teams.
• Proactively suggest improvements and service developments within the pharmacy procurement/ homecare team and the wider pharmacy team.
• Provide quality feedback and data using a high level of accuracy.
• To assist in the recruitment of staff to the procurement, homecare and wider pharmacy stores team.
• Dealing with non‑routine enquires received by the procurement and homecare team, answering queries using a high level of accuracy & problem solving
• To manage and investigate supply problems, resolving queries with orders and stock, purchasing in an accurate and timely manner to minimise shortages reporting any supply problems, effectively communicating to all relevant persons.
• To support the management the makers can’t supply data base and communicate to the appropriate staff as appropriate.
• To be responsible for maintaining the pharmacy computer system ensuring that drug contract prices are updated as required.
• To be responsible for creating and amending drug files on the pharmacy computer system ensuring that product files are up to date and tagged appropriately.
• To be responsible for creating and amending new suppliers on the pharmacy computer system ensuring the files are up to date.

Working for our organisation

As the only provider of NHS acute care in Walsall, we offer a unique opportunity to be part of a Trust making a genuine difference to local health outcomes. The Trust is a busy district general hospital offering compete range of acute services, alongside extensive community services.

A new Urgent Emergency Care Centre was opened in March 2023. The two‑storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

Our strategy is aligned to delivering exceptional care together while supporting a workforce that reflects the communities we serve. We offer clear career development pathways, access to training and education, and opportunities to contribute to service innovation and improvement.

Detailed job description and main responsibilities

Communication and Relationship Skills

The post holder will:

Act as a key point of contact between pharmacy, clinical teams, homecare providers, wholesalers, manufacturers, importers and regional/national procurement teams, maintaining effective working relationships.

Liaise with suppliers and the pharmacy procurement team regarding price discrepancies between orders and invoices.

Liaise with wholesalers and suppliers to ensure timely delivery of medicines.

Communicate with pharmacy staff and healthcare professionals regarding stock shortages and availability.

Resolve discrepancies relating to products, strengths, quantities and prices.

Liaise with the Trust Finance Team regarding delays in invoice payments.

Escalate issues relating to wholesaler or company accounts to the Chief/Senior Pharmacy Technician.

Respond to non‑clinical enquiries from internal and external customers, referring clinical queries appropriately.

Report ARX issues to the Informatics Team.

Inform relevant pharmacy staff of unlicensed or imported medicines requiring checking.

Report medicines that are not FMD compliant to the Senior Technician.

Use tact and persuasive communication when supervising and training staff.

Liaise with NVQ assessors and trainers, provide feedback and act as an expert witness for new staff.

Communicate effectively face‑to‑face, by telephone, email and in writing.

Maintain high standards of customer service.

Knowledge, Training and Experience

The post holder will:

Be a qualified Pharmacy Technician to NVQ Level 3, BTEC Pharmaceutical Science or equivalent.

Be registered with the General Pharmaceutical Council.

Hold National Accredited Pharmacy Checking Technician (ACPT) accreditation.

Have recent experience working as a Pharmacy Technician within a hospital pharmacy department.

Have knowledge of MHRA Good Distribution Practice requirements and the Falsified Medicines Directive.

Have experience of completing ward storage audits, developing action plans and reassessing compliance against CQC requirements.

Have knowledge of automated storage cabinets.

Have recent experience within hospital pharmacy procurement and/or homecare services.

Understand procurement, homecare invo

Person specification

• Be a qualified pharmacy technician to NVQ level 3 or have a BTEC in Pharmaceutical Science (or equivalent)
• Be a qualified as a National Accredited Pharmacy Checking Technician (ACPT)
• Have recent experience working in a hospital pharmacy
• Have knowledge and experience of dealing with queries
• Have an in‑depth knowledge of homecare, procurement, invoicing, goods receipt, storage requirements and stock control
• Experience in the day to day supervision of staff

Please note your application will be transferred from the NHS Jobs system to the internal Walsall Healthcare Trac System. All correspondence will be sent via Trac.

Sponsorship and Visas

We welcome applications from all candidates with the right to work in the UK, including those on Health and Care Visas, Graduate Visas, or other valid permissions. All candidates will be considered on equal terms.

This Trust currently recruits successfully from the domestic labour market and has a sufficient pool of suitably qualified candidates for Band 3 roles. Visa sponsorship is therefore not available for this role currently. Candidates who already hold the right to work in the UK, including those on an existing Health and Care Visa, Graduate Visa, or any other valid permission are welcome to apply and will be considered on equal terms. This position is reviewed regularly in line with Home Office guidance. Right to work will be verified at each stage of the recruitment and monitored throughout employment. All candidates who are offered a position will be required to provide evidence of their right to work in the UK as part of the pre‑employment checks process. Where a candidates' right to work is derived from another person’s immigration permission, the Trust will discuss the implications of this with the candidate before a permanent post is confirmed, to ensure that both parties understand the terms on which employment can be sustained.

Recruitment and Selection Approach

In line with best practice and regulatory guidance, our selection process is fair, consistent and based on your ability to perform the role, contribute to the organisation and your potential for development.

What to expect:

Application screening: Your application will be reviewed against the person specification

Interview: Typically, a panel interview with competency‑based and values‑based questions

Assessment: Role‑dependent assessments may include practical tasks or presentations

Timeline: We aim to complete the process within 47 days of the closing date. Recruitment Journey is attached to all live vacancies.

We are committed to making reasonable adjustments for disabled candidates at any stage. Please contact us to discuss your needs.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

Please note this vacancy may close early due to high volume of applications

Name majeed khan Job title Lead Homecare Pharmacist Email address majeed.khan@nhs.net Telephone number 01922721172

If you have problems applying, contact

Address Walsall Healthcare NHS Trust
Manor Hospital
Moat Road
Walsall
West Midlands
WS2 9PS
Telephone 07890305746

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