Clerical Officer in Gynaecology - Easibook/Pre-assessment in Walsall

View or apply for Walsall Healthcare NHS Trust jobvacancies.

Why not try our Jobs-by-Email service to be sent alertsabout new vacancies as they are advertised? Our recruitment system also helps you manage the progress of your application including saving your draft applications, in additionto managing your interviews, and ID/DBS check appointments.

Should you have any queries for the resourcing team, they are available from 8am to 5pm, Monday to Friday. To get in touch please call 01922 656161.

Clerical Officer in Gynaecology - Easibook/Pre-assessment

NHS AfC: Band 2

Main area Gynaecology Grade NHS AfC: Band 2 Contract Permanent: 37.5 hours Hours Full time - 37.5 hours per week (Monday-Friday) Job ref 407-WCCSS-8320526

Site Walsall Healthcare NHS Trust Hospital Town Walsall Salary £25,272 Per annum Salary period Yearly Closing 26/10/2026 08:00

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

RESPECT – COMPASSION – TEAMWORK – PROFESSIONALISM

Job overview

To work as part of a Gynaecology Out-Patient department team, predominantly responsible for the efficient and effective running of the Gynaecology Easibook/Pre-Assessment Department. To be responsible for booking gynae and breast patients into pre-op appointments, theatre lists and procedure clinic lists whilst adhering to the Patient Access Policy and striving to achieve RTT standards.

At times the post holder will be expected to cover general admin duties within the main Gynaecology Department

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.

PREVIOUS APPLICANTS NEED NOT APPLY

Main duties of the job

Key Responsibilities

• To communicate effectively with other members of the MDT, Consultants, medical staff, nurses, clerical staff within other departments and own team, GPs, outside agencies, patients and visitors.
• Perform general office duties – filing, accessing databases, telephone messages, post, and general enquiries.
• To communicate effectively with patients and carers giving information and advice as appropriate, particularly when booking appointments.
• Demonstrate implementation of the Patient Access Policy and the importance of ensuring this is carried out thoroughly, in relation to maintaining the waiting list and achievement of targets.
• To extract case notes as and when necessary in the Health Records Library.
• To accurately input data onto theatre I.T. system
• Produce accurate and up to date theatre lists using the I.T. theatre system.
• Liaise with clerical and clinical staff ensuring theatre lists are appropriate in relation to case mix and access priorities.
• Ensure theatre lists are effectively utilised to match pre-determined schedules. Any anomalies or short falls are brought to the attention of the Managers, Matron and Clinician.
• Input information onto theatre lists that is sensitive and personal but at the same time alerting theatre staff of any impending hazard.

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Detailed job description and main responsibilities

To work as part of a Gynaecology Out-Patient department team, responsible for the efficient and effective running of the Gynaecology Easibook/Pre-Assessment Department. To be responsible for booking patients onto theatre lists and procedure clinic lists whilst adhering to the Patient Access Policy and striving to achieve RTT standards.

At times the post holder will be expected to cover general admin duties within the main Gynaecology Department

See Job Description for full responsibilities

Key Responsibilities

• To communicate effectively with other members of the MDT, Consultants, medical staff, nurses, clerical staff within other departments and own team, GPs, outside agencies, patients and visitors.
• Perform general office duties – filing, accessing databases, telephone messages, post, and general enquiries.
• To communicate effectively with patients and carers giving information and advice as appropriate, particularly when booking appointments.
• Demonstrate implementation of the Patient Access Policy and the importance of ensuring this is carried out thoroughly, in relation to maintaining the waiting list and achievement of targets.
• To extract case notes as and when necessary in the Health Records Library.
• To accurately input data onto theatre I.T. system
• Produce accurate and up to date theatre lists using the I.T. theatre system.
• Liaise with clerical and clinical staff ensuring theatre lists are appropriate in relation to case mix and access priorities.
• Ensure theatre lists are effectively utilised to match pre-determined schedules. Any anomalies or short falls are brought to the attention of the Managers, Matron and Clinician.
• Input information onto theatre lists that is sensitive and personal but at the same time alerting theatre staff of any impending hazard.

Person specification

Qualifications

• GCSE or equivalent English Language Grade ‘C’ or above
• NVQ level 2 in Customer Service (or equivalent)

Experience

• Substantive Administrative/clerical experience
• Using Patient Administration System to input and update personal data (desirable)

Skills

• Excellent keyboard, IT and administration skills
• Must demonstrate good communication and interpersonal skills

Knowledge

• Must demonstrate an understanding of the need for confidentiality and be aware of the Data Protection Act

Please note your application will be transferred from the NHS Jobs system to the internal Walsall Healthcare Trac System. All correspondence will be sent via Trac.

Sponsorship and Visas

We welcome applications from all candidates with the right to work in the UK, including those on Health and Care Visas, Graduate Visas, or other valid permissions. All candidates will be considered on equal terms.

This Trust currently recruits successfully from the domestic labour market and has a sufficient pool of suitably qualified candidates for Band 3 roles. Visa sponsorship is therefore not available for this role currently. Candidates who already hold the right to work in the UK, including those on an existing Health and Care Visa, Graduate Visa, or any other valid permission are welcome to apply and will be considered on equal terms. This position is reviewed regularly in line with Home Office guidance. Right to work will be verified at each stage of the recruitment and monitored throughout employment. All candidates who are offered a position will be required to provide evidence of their right to work in the UK as part of the pre-employment checks process. Where a candidates' right to work is derived from another person’s immigration permission, the Trust will discuss the implications of this with the candidate before a permanent post is confirmed, to ensure that both parties understand the terms on which employment can be sustained.

Recruitment and Selection Approach

In line with best practice and regulatory guidance, our selection process is fair, consistent and based on your ability to perform the role, contribute to the organisation and your potential for development.

What to expect:

• Application screening: Your application will be reviewed against the person specification
• Interview: Typically, a panel interview with competency-based and values-based questions
• Assessment: Role-dependent assessments may include practical tasks or presentations
• Timeline: We aim to complete the process within 47 days of the closing date. Recruitment Journey is attached to all live vacancies.
• We are committed to making reasonable adjustments for disabled candidates at any stage. Please contact us to discuss your needs.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

#J-18808-Ljbffr