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- Tasks: Manage patient records, assist with filing, and respond to urgent requests.
- Company: Join Walsall Healthcare NHS Trust, a leading provider of NHS acute care.
- Benefits: Enjoy a stable job with day shifts and a supportive team environment.
- Other info: Great opportunity for career growth in a state-of-the-art facility.
- Why this job: Make a difference in healthcare while developing your organisational and communication skills.
- Qualifications: Attention to detail, good communication skills, and ability to work in a busy environment.
The predicted salary is between 24000 - 36000 £ per year.
Position
Health Records Clerical Officer – Band 2 – Permanent Day Shifts
Hours and Shift
37.5 hours per week working Monday Friday 9 am – 5 pm
Overview
Do you have a keen eye for detail and accuracy? Are you good with people and able to demonstrate excellent communication skills? If so, we would like to hear from you.
An exciting opportunity has arisen for an enthusiastic and motivated individual to join our friendly Health Records Team, working in a physically demanding environment.
PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.
Responsibilities
- Pre-file of patient records
- Filing of patient records
- Processing of off-site storage requests and returns
- Preparation of patient records for out-patient clinics and inpatient activity
- Working on front desk responding to urgent file requests, creating files and pulling patient records for planned activity.
- Preparing and scanning patient records into our electronic patient record
- Experience of working in a manual role
Other duties include answering telephone queries and using our Patient Administration and Associated Information Systems
Location
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Qualifications and Experience
The successful candidate will be able to work in a calm, organised way with the ability to multi-task whilst dealing with frequent interruptions and changing priorities. The post entails manual handling and repetition of tasks. You must be confident, friendly and able to work in a very busy environment against tight deadlines.
Previous knowledge and experience of working in a similar environment would be advantageous. It is essential that your application demonstrates your ability to meet the Job Description and Person Specification, and in particular your experience of working as part of a busy team, knowledge of confidentiality, good communication and customer service skills.
The post requires the use of kick stools and step ladders to retrieve files and involves long periods of being on your feet.
Closing Date
This advert closes on Wednesday 29 Oct 2025
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Health Records Clerical Officer | Walsall Healthcare NHS Trust employer: Walsall Healthcare NHS Trust
Contact Detail:
Walsall Healthcare NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Records Clerical Officer | Walsall Healthcare NHS Trust
✨Tip Number 1
Get to know the team! If you can, reach out to current employees at Walsall Healthcare NHS Trust. A friendly chat can give you insights into the work culture and what they value in a Health Records Clerical Officer.
✨Tip Number 2
Show off your skills! During interviews, highlight your attention to detail and communication skills. Share specific examples of how you've successfully managed tasks in busy environments before.
✨Tip Number 3
Be prepared for practical scenarios! Since this role involves manual handling and multitasking, think about how you would handle real-life situations that might come up on the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Walsall Healthcare NHS Trust.
We think you need these skills to ace Health Records Clerical Officer | Walsall Healthcare NHS Trust
Some tips for your application 🫡
Show Off Your Attention to Detail: Make sure your application highlights your keen eye for detail and accuracy. Use specific examples from your past experiences that demonstrate how you've successfully managed records or handled information with precision.
Communicate Clearly: Since excellent communication skills are key for this role, ensure your written application is clear and concise. Avoid jargon and keep your language straightforward, making it easy for us to see how you can connect with others in a busy environment.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the responsibilities and qualifications mentioned in the job description. Show us how your experience aligns with what we’re looking for in a Health Records Clerical Officer.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Walsall Healthcare NHS Trust
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Health Records Clerical Officer. Familiarise yourself with tasks like filing patient records and handling urgent requests. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves interacting with patients and colleagues, practice your communication skills. Think of examples where you've successfully handled queries or worked as part of a team. Being able to articulate your thoughts clearly will impress the interviewers.
✨Demonstrate Your Attention to Detail
Given the importance of accuracy in health records, be prepared to discuss how you ensure attention to detail in your work. You might want to share specific instances where your keen eye for detail made a difference, whether in previous jobs or during your studies.
✨Prepare for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask how you'd handle a busy front desk or manage multiple tasks at once. Think through these situations beforehand so you can showcase your ability to stay calm and organised under pressure.