Clinical Support Worker

The successful candidate will be hardworking, motivated team player, including flexibility to respond rapidly, working under the direction of senior nurses within the team. You will need to work flexibly to meet the demands of the service and be able to work effectively with partnership departments and Surgeons across a 7 day working week 24 hours a day. Surgical experience not essential as training will be given.

To ensure safe and effective clinical practice. To enhance the patients experience. To manage and develop the performance of the team and self. To ensure effective contribution to the delivery of the organisation's objectives. To provide high quality nursing care and participate in the assessment, planning, implementation and evaluation of the care needs for the patient group. To deliver compassionate person‑centred care, and treat patients, service users, their families and their carers with consideration, dignity and the respect you would want for yourself or your family. To play an active part in the continuing development of the unit and contribute to the maintenance of an environment conducive to the delivery of high standards of patient care, by promoting good communication and relationships between staff, patients, relatives and visitors.

An exciting opportunity has arisen for a band 2 CSW to join the ward. The successful candidate will support registered nursing staff and other health care professionals in the delivery of nursing care to patients at a level determined by training, competence and experience. They will also assist in the maintenance of the care environment and perform housekeeping, clerical, ancillary and portering roles as requested. NB Postholder should only undertake duties for which training has been received and where relevant, competency based assessment successfully completed. Postholder must make nurses and others aware of any limitations to competence.

Clinical Responsibilities

• Assist in the provision of patient care in accordance with the care plan prescribed by registered nurses. Examples of duties include delivery of hygiene, nutrition and hydration, continence care, pressure area care, mobility, rehabilitation and psychological support.
• Assist in the taking of patients' observations as appropriate to the level of knowledge, skills and competence achieved. Record these in accordance with trust and local policies.
• Assist healthcare professional with treatment and carry out additional care roles under supervision and as determined by the levels of competence achieved.
• Report changes to patients' condition or health status to registered nurses.
• Assist in care and support of visitors.
• Maintain confidentiality in relation to patients' records working within the principles of Caldicott guidelines.

Non‑Clinical Responsibilities

• Perform general clerical activities to support the area. These duties will include answering the telephone, taking and passing on of messages to the relevant person, filing, keeping patients' records tidy etc.
• Support registered nursing staff in relation.

Other Duties

The information supplied above is intended to summarise the key responsibilities and duties of the role. The post holder may be required from time to time to carry out other reasonable requests and duties as required, consistent with the responsibilities of their Banding and development as agreed between employee and manager.

Confidentiality and Data Protection

All employees who have access to personal data in relation to patients or employees will be aware of their responsibilities under the General Data Protection Regulation (GDPR) (EU) 2016/679. Any breach of the Regulation could result in disciplinary action being taken and criminal charges being brought against the individual who has breached the Regulation.

Health and Safety

Individual employees of Walsall Healthcare Trust and other NHS employees contracted to work on the organisation's premises have an equal responsibility, along with managers and supervisors, for maintaining safe working practices for themselves and other persons who may be affected by their acts or omissions at work. All employees must adhere to their duties under the Health and Safety at Work Act 1974 and other associated safety legislation, including all new Health & Safety Regulations. In addition employees must comply with all the Trust's policies relating to Health & Safety and Risk Management to secure a safe workplace and will draw management's attention to any deficiencies and/or hazards, which might prove detrimental to themselves or others.

Clinical Governance

All employees are required to actively contribute towards the organisation's clinical governance systems, taking responsibility as appropriate for quality standards and work towards the continuous improvement in clinical and service quality.

Safeguarding Children

Walsall Healthcare NHS Trust, working with partner agencies, is committed to safeguarding children and promoting their welfare. All employees have a responsibility to ensure that children and young people are safe from abuse and harm, regardless of their role or where they work. Children include young people up to the age of 18 yrs. Employees must comply with Walsall Local Safeguarding Board Child Protection Procedures.

Vulnerable Adults

All employees have a responsibility to support the safety and well‑being of vulnerable adults and to practice in accordance with legislation. Knowledge, skills, and competency are to be maintained according to role and responsibilities in order to fulfil Vulnerable Adults responsibilities. All employees must comply with organisational and Walsall Local Authority Vulnerable Adults policies and procedures.

Equality and Diversity

The Trust is committed to promoting equality opportunities to achieve equity of access, experience and outcomes, and to recognising and valuing people's differences. All employees have an obligation to help achieve this through personal example, open commitment and clear action. All employees should be familiar with, actively promote and work within Equality and Diversity policies at all times ensuring that they do not unlawfully discriminate, either directly or indirectly, on the grounds of race or ethnicity, nationality, religion or belief, sex, marital or civil partnership status, sexual orientation, disability, gender reassignment, age, pregnancy/maternity or any other grounds. The Trust is committed to the Equality Act 2010.

Patient Experience and Public Involvement (PEPI)

The Trust is committed to gaining feedback from all patients using a variety of methods including electronic, paper based and verbal. Within this Trust that feedback is monitored by the patient experience group and used to ensure that future services meet the needs of the patients and demonstrate continuous improvement. Volunteer, staff and families participate in the collection of this data.

Infection Control

Employees will work to minimise any risk to clients, the public and other employees from Healthcare Associated Infection including MRSA and C. difficile by ensuring that they are compliant with the Health and Social Care Act 2008 – Code of Practice (and as amended from time to time) for the prevention and control of Healthcare Associated Infections (The Hygiene Code). Employees are also required to be familiar with the organisation's Infection Control policies located on the intranet.

Smoking

The organisation operates a No Smoking policy.

Policies and Procedures

All employees need to be aware of the organisation's policies, procedures and protocols relating to their service and work within the guidelines at all times. Employees have a major role in suggesting and implementing improvement to services and in exercising professional responsibility for both themselves and their peers within an open 'no‑blame' culture.