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- Tasks: Support the management team in delivering patient care and managing administrative staff.
- Company: Walsall Healthcare NHS Trust, a leading healthcare provider in the West Midlands.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in service management and strong communication skills required.
- Other info: Join a dynamic team committed to transforming health and social care.
The predicted salary is between 36000 - 60000 £ per year.
Applications are invited to join the MLTC team as a Band 5 Care Group Support Officer within Emergency and Acute Care. This opportunity will present a variety of roles within service management, such as demand and capacity, communication networking, managing patient pathways, procedural management, and staff management. As part of the Care Group management team you will need to work flexibly to meet the demands of the service and be able to work effectively with all clinical and non-clinical personnel.
Previous experience in managing a service is essential in addition to a calm and confident aptitude in a sometimes demanding and challenging environment.
Key Responsibilities
- To support the Care Group Management by inputting and extracting data from a number of sources in the development of dashboards, reports and updates
- Liaise with clinicians to ensure continuity of service and implementation of agreed local, trust wide and national protocols and procedures.
- Support the Care Group Management team in the development of service reviews and subsequent service redesign.
- To manage the Administration Team within Emergency and Acute Care
Walsall Healthcare NHS Trust provides a first class integrated acute and community healthcare service within the West Midlands serving a population of 260,000 residents. It employs more than 4,000 staff with a combined total income of just over £220m. Walsall Manor Hospital houses the full range of district general hospital services with 550 acute beds.
£50m has been invested in healthcare services over the last 12 months across the hospital estate which includes two new, state-of-the-art MRI scanners, the creation of a new 22 bedded Intensive Care Unit a new Obstetric Theatre and expansion of the Neonatal Unit.
The Trust has very strong set values very much aware of the need of meaningfully delivery of our strategic objectives, valuing to our colleagues to work as part of a team, being respectful, compassionate and professional. We are committed to strategically investing in the health and well being of our staff.
Walsall Healthcare is the host organisation for Walsall Together – an ambitious and exciting programme to transform health and social care within the borough. The programme brings together local organisations including the CCG and GPs, Mental Health Trust and Council. Our joint vision is to address the changing needs of our population with integrated care solutions that maximise the potential of the individual person, the teams that support them and the wider health and care system.
The role of this position is to support the Care Group Management team in the delivery and management of all patients within the Emergency and Urgent Care Pathway; ensuring adherence to local and national targets. In addition, you will be required to ensure that processes within the care group pathways and quality indicators are being met. This will involve working with various levels of personnel in order to ensure that deadlines are met.
The Support Officer will support the Care Group Management team with the overall supervision of the Administrative Team within Emergency and Acute Care.
General Responsibilities – Managerial
- To supervise and lead a group of staff within the Administration Team incorporating all staff issues:
- Sickness Management
- Recruitment and Selection
- Induction Training
- Mandatory training and development in accordance with organisation policies
- Training of staff in the work place
- KSF Process and facilitation of continued professional development
- Attendance records/signing time sheets
- Managing of annual leave and time in lieu
- Overtime management
- Competency issues
- Disciplinary issues – initiate appropriate action
- Investigate and action complaints
- Ensure a continuous level of staffing is available in the relevant areas
This advert closes on Tuesday 28 Oct 2025
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Care Group Support Officer | Walsall Healthcare NHS Trust employer: Walsall Healthcare NHS Trust
Contact Detail:
Walsall Healthcare NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Group Support Officer | Walsall Healthcare NHS Trust
✨Tip Number 1
Network like a pro! Reach out to current employees at Walsall Healthcare NHS Trust on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to service management and patient pathways. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your calm and confident attitude during the interview. Share examples of how you've handled challenging situations in the past, especially in a healthcare setting. This will demonstrate that you're ready for the demands of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Walsall Healthcare team.
We think you need these skills to ace Care Group Support Officer | Walsall Healthcare NHS Trust
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the specific responsibilities of the Care Group Support Officer role. We want to see how you can contribute to our team and the service management tasks outlined in the job description.
Showcase Relevant Experience: Don’t forget to emphasise any previous experience you have in managing services or teams. We’re looking for candidates who can demonstrate a calm and confident approach in challenging environments, so share those stories!
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and get straight to the point. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it reaches us directly and allows you to keep track of your application status. Plus, it’s super easy!
How to prepare for a job interview at Walsall Healthcare NHS Trust
✨Know Your Stuff
Make sure you understand the key responsibilities of a Care Group Support Officer. Familiarise yourself with service management concepts, patient pathways, and the specific protocols mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Since previous experience in managing a service is essential, be ready to discuss your past roles. Prepare specific examples where you've successfully managed teams or projects, especially in challenging environments. This will demonstrate your capability to handle the demands of the position.
✨Communicate Effectively
As you'll be liaising with both clinical and non-clinical personnel, practice clear and concise communication. Think about how you can convey complex information simply and effectively. During the interview, listen carefully and respond thoughtfully to show your collaborative spirit.
✨Embrace Flexibility
The role requires flexibility to meet service demands, so be prepared to discuss how you've adapted to changing situations in the past. Share examples of how you've managed unexpected challenges while maintaining a calm and professional attitude. This will highlight your suitability for the dynamic environment at Walsall Healthcare.
