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- Tasks: Support patients in the Gall Bladder Clinic and Surgical Assessment Unit with compassionate care.
- Company: Join Walsall Healthcare NHS Trust, the sole provider of NHS acute care in Walsall.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Why this job: Make a real difference in patients' lives while working in a state-of-the-art facility.
- Qualifications: No specific qualifications required; just a caring attitude and willingness to learn.
- Other info: Flexible shifts available, perfect for students balancing studies and work.
The predicted salary is between 24000 - 36000 £ per year.
To provide compassionate, high-quality support to patients attending the Gall Bladder Clinic and patients within the Surgical Assessment Unit. The post holder will assist registrar, registered nurses and clinicians in delivering safe, efficient, and person-centred care, ensuring smooth patient flow and a positive experience throughout the clinic journey.
The Care Support Worker will:
· Welcome and prepare patients for assessment, investigations, and procedures
· Support clinicians during consultations, including chaperoning and note-taking as required
· Ensure accurate documentation of patient information and care activities
· Maintain cleanliness and readiness of clinic rooms and equipment
· Escort patients to and from diagnostic areas (e.g. ultrasound )
· Monitor stock levels and replenish clinical supplies
· Provide reassurance and emotional support to patients and families
· Report any concerns or changes in patient condition to the registered nurse
Act in a manner that upholds privacy, dignity, respect and confidentiality of patients and colleagues.
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.
A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.
Personal Care Duties
• Welcome and orientate patients, carers, relatives, and other visitors to the ward/department always
demonstrating care and compassion.
• Provide support to the registered practitioner, and where appropriate, other members of the ward /
department clinical team as required.
• Participate with emergencies i.e. cardiac arrest, patient falls and patients with a rapidly deteriorating
condition.
• Undertake transfer/escort of patients from one area to another within scope of practice and after
appropriate delegation from the registered practitioner.
• Assist in the Last Offices for deceased patients ensuring that all religious and cultural wishes are
adhered with.
• Assist in the maintenance of the patient’s individual hygiene requirements, including supporting/
undertaking fundamental patient care, such as washing, dressing, skin care, oral care, hair care, nail
care etc. Ensure any concerns or changes in the patients\’ condition are reported to the registered
practitioner.
• Assist in the prevention of pressure ulcers, complete required documentation and report any
concerns or changes in skin integrity to the registered practitioner.
• Ensure safe and effective use of equipment and other aids deployed to assist patient movement and
mobility e.g. walking aids, hoists etc.
Nutrition and Hydration
• Assist in the preparation of patients prior to them receiving meals and beverages, providing assistance
with feeding / drinking where appropriate.
• Correctly record and monitor dietary and fluid intake of patients, informing registered practitioners
of progress and / or any difficulties relating to dietary / fluid intake experienced by the patient.
Communication
• Communicate effectively and maintain good relationships with patients, relatives, and other
healthcare practitioners.
• Ensure that consent is obtained prior to delivering all aspects of patient care.
• Undertake duties as directed by the registered practitioner in relation to all verbal and written
communications, ensuring messages and communications are passed to other team members, as
required.
• Listen to and value the views of patients and their relatives and / or on their experience and discuss
this with registered practitioners to improve care and patient experience.
• Actively support and assist in alleviating distress and anxiety for patients and carers in line with their
personal beliefs and preferences whilst in hospital, seeking support from a registered practitioner
when required.
This advert closes on Monday 28 Jul 2025 #J-18808-Ljbffr
Band 2 Clinical Support Worker | Walsall Healthcare NHS Trust employer: Walsall Healthcare NHS Trust
Contact Detail:
Walsall Healthcare NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 2 Clinical Support Worker | Walsall Healthcare NHS Trust
✨Tip Number 1
Familiarise yourself with the specific duties of a Clinical Support Worker, especially those related to patient care and support. Understanding the nuances of the role will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Showcase your interpersonal skills by engaging in volunteer work or community service within healthcare settings. This experience can provide you with valuable insights into patient interactions and enhance your ability to provide compassionate care.
✨Tip Number 3
Network with current or former employees of Walsall Healthcare NHS Trust. They can offer insider tips on the application process and what the team values in a candidate, giving you an edge in your approach.
✨Tip Number 4
Prepare for potential scenario-based questions in interviews by practising how you would handle various patient situations. This will help you articulate your thought process and demonstrate your readiness for the role.
We think you need these skills to ace Band 2 Clinical Support Worker | Walsall Healthcare NHS Trust
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Band 2 Clinical Support Worker position. Tailor your application to highlight relevant experiences that demonstrate your ability to provide compassionate, high-quality support to patients.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in healthcare or similar roles. Mention specific tasks you have performed that align with the duties listed, such as patient care, documentation, or assisting clinicians.
Showcase Soft Skills: The role requires strong communication and interpersonal skills. Use examples from your past experiences to illustrate how you have effectively communicated with patients and colleagues, provided emotional support, and maintained a positive environment.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in a healthcare setting.
How to prepare for a job interview at Walsall Healthcare NHS Trust
✨Show Compassion and Empathy
As a Clinical Support Worker, your role revolves around providing compassionate care. During the interview, share examples of how you've supported patients emotionally in previous roles or experiences. This will demonstrate your ability to connect with patients and their families.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties outlined in the job description, such as assisting with patient assessments and maintaining cleanliness in clinic rooms. Be prepared to discuss how your skills align with these responsibilities and how you can contribute to a positive patient experience.
✨Highlight Teamwork Skills
Collaboration is key in healthcare settings. Be ready to talk about your experience working in teams, especially in high-pressure situations. Mention any instances where you effectively communicated with colleagues or supported them during emergencies.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the organisation. Ask about the team dynamics, training opportunities, or how they ensure patient-centred care. This not only helps you gather information but also demonstrates your proactive approach.
