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- Tasks: Provide clerical support in a busy Paediatric Phlebotomy clinic, assisting patients and staff.
- Company: Walsall Healthcare NHS Trust, serving the community with essential healthcare services.
- Benefits: Gain valuable experience in healthcare, with opportunities for training and development.
- Why this job: Make a difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: No specific qualifications required; just a willingness to learn and help others.
- Other info: Join a dynamic team dedicated to continuous improvement and patient care.
The predicted salary is between 24000 - 36000 £ per year.
To provide a comprehensive clerical first point of contact for a fast-paced Paediatric Phlebotomy outpatients Clinic as part of the Paediatrics Care Group. This involves direct contact and communication with patients and Trust staff daily. The post holder will assist all service areas within the Phlebotomy Department outpatient service, covering duties including booking in patients attending the service, taking patient queries, answering telephone enquiries from patients and Trust staff, and sorting post.
The role includes participating in general reception duties, dealing with the public and patients in a tactful and courteous manner, and communicating effectively where language, cultural differences, physical or special needs, or distressed patients require sensitive handling. Confidentiality must be maintained when providing and receiving sensitive information from patients and their representatives or carers. Handle telephone duties, ensure timely responses, and book appointments as required.
To perform telephone duties that include making and receiving calls to patients and Trust staff and conveying complex, sensitive information to hospital clinicians, GP surgeries, other healthcare professionals and external agencies in line with departmental policies and the Data Protection Act. To cover the Paediatric Outpatient reception area, meeting patients politely, efficiently and professionally, checking all relevant details and processing requests as required by ICE or other booking services.
Walsall Healthcare NHS Trust is an integrated Trust and the provider of NHS acute care in Walsall, serving a population of 284,300, offering inpatient and outpatient services at the Manor Hospital and community services. The Manor Hospital houses a full range of district general hospital services, with recent developments including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, Integrated Assessment Unit, and a new Urgent Emergency Care Centre opened in March 2023 to expand emergency care facilities.
Responsibilities:- Accurately check and record patient details, obtaining all relevant information and clinical details on patient record systems, and highlighting discrepancies for further investigation.
- Ensure stationery and pathology consumable supplies are available for the smooth running of all departments in liaison with Care Group Management.
- Work under own initiative when required.
- Adhere to the Trusts complaints procedure with regard to written and verbal complaints, using appropriate referral mechanisms to resolve situations.
- Form effective communication with colleagues and all other departmental staff to ensure adequate arrangements are made to carry out all assigned duties.
- Support a culture of continuous improvement in services and professional responsibility for themselves and peers within an open, no-blame environment.
- Take part in any necessary training programmes to maintain up-to-date knowledge of procedures and practices related to the departments within the Care Group and the Trust Organization.
- Be aware the Trust operates a system of IPDR for agreeing performance objectives and discussing development needs in line with service requirements.
The description contains responsibilities and expectations relevant to the role; specific formal qualifications are not listed in the provided text.
This advert closes on Thursday 13 Nov 2025.
Admin& Clerical Support Worker | Walsall Healthcare NHS Trust employer: Walsall Healthcare NHS Trust
Contact Detail:
Walsall Healthcare NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin& Clerical Support Worker | Walsall Healthcare NHS Trust
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the job description and think about how your skills match up. When you’re chatting with potential employers, drop in examples of how you’ve handled similar tasks before.
✨Tip Number 2
Networking is key! Reach out to current or former employees at Walsall Healthcare NHS Trust on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows you’re genuinely interested!
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock interviews with friends or family. Focus on answering questions clearly and confidently, especially around handling sensitive information and patient interactions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen on joining the team at Walsall Healthcare NHS Trust.
We think you need these skills to ace Admin& Clerical Support Worker | Walsall Healthcare NHS Trust
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can bring value to our team at Walsall Healthcare NHS Trust!
Showcase Your Communication Skills: Since this role involves a lot of interaction with patients and staff, emphasise your communication abilities. Share examples of how you've effectively handled sensitive situations or communicated complex information in the past.
Be Professional and Courteous: Remember, you're applying for a position that requires tact and professionalism. Use a polite tone throughout your application and demonstrate your understanding of confidentiality and sensitivity in healthcare settings.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Walsall Healthcare NHS Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Admin & Clerical Support Worker role. Familiarise yourself with the tasks mentioned in the job description, like booking patients and handling queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves direct contact with patients and staff, practice how you'll communicate effectively and courteously. Consider role-playing common scenarios, such as answering phone enquiries or dealing with sensitive information. This will help you feel more confident and prepared to handle real-life situations during the interview.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss examples of how you've handled challenging situations in the past. Think about times when you had to deal with difficult patients or resolve discrepancies in patient records. Highlighting your problem-solving skills will show that you can think on your feet and maintain professionalism under pressure.
✨Emphasise Confidentiality and Sensitivity
Given the nature of the role, it's crucial to convey your understanding of confidentiality and sensitivity when dealing with patient information. Prepare to discuss how you would handle sensitive situations and ensure that you respect patient privacy. This will demonstrate your commitment to upholding the Trust's values and policies.
