At a Glance
- Tasks: Lead and inspire teams to deliver outstanding customer services and drive continuous improvement.
- Company: Walsall Council, dedicated to exceptional customer experience and community impact.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Shape the future of customer service and enhance the lives of Walsall residents.
- Qualifications: Proven leadership skills, strong communication, and a passion for customer satisfaction.
The predicted salary is between 52310 - 63934 £ per year.
Are you an experienced leader with a passion for customer service, operational excellence and service improvement?
Walsall Council is looking for a dynamic Customer Delivery Manager to help shape and lead the future of our Customer Experience Centre.
This is a key management role responsible for overseeing frontline customer services, driving performance, championing innovation and ensuring residents receive an outstanding customer experience.
You will lead a number of service teams, including Corporate Complaints, Members' Enquiries, Council Tax, and Clean & Green, supporting Team Leaders and staff to deliver high-quality, customer-focused outcomes.
At Walsall Council, we're committed to putting residents at the heart of everything we do.
If you're ready to lead high-performing teams, drive innovation and make a real difference to the people of Walsall, we'd love to hear from you.
Join us and help set the standard for exceptional customer service.
What you'll do
- Lead and inspire multiple customer-facing teams to deliver excellent services.
- Manage and develop a number of Team Leaders and their staff.
- Drive performance, continuous improvement and customer satisfaction.
- Use customer insight to identify opportunities to improve services and customer journeys.
- Manage operational performance, complaints oversight and service delivery standards.
- Work collaboratively across the Council to embed customer-focused ways of working.
- A proven people leader with experience managing operational teams.
- Strong communication, coaching and stakeholder management skills.
- Experience delivering service improvement and managing change.
- A passion for customer experience and achieving positive outcomes for residents.
- Ability to work effectively in a fast-paced, multi-disciplinary environment.
- #J-18808-Ljbffr
Customer Delivery Manager in Willenhall employer: Walsall Council
As a School Organisation Officer, you will join a supportive and dynamic team dedicated to enhancing educational opportunities for children. Our organisation values professional development, offering numerous growth opportunities and a collaborative work culture that prioritises employee well-being. Located in a vibrant community, we provide a meaningful role where your contributions directly impact the lives of families and children in the area.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Manager in Willenhall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Walsall Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Walsall Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Delivery Manager in Willenhall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Walsall Council:Your cover letter is your chance to shine! Tell us why you want to work at Walsall Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Walsall Council!
How to prepare for a job interview at Walsall Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
