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For Companies At a Glance
- Tasks: Lead complaint management and coach colleagues to enhance customer experience.
- Company: Local government authority dedicated to improving community satisfaction.
- Benefits: Competitive salary, job stability, and the chance to make a real difference.
- Why this job: Be a key player in transforming resident experiences and community engagement.
- Qualifications: Strong communication skills and a proactive problem-solving mindset.
- Other info: Opportunity to work in a supportive environment with career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
A local government authority in the UK is seeking a Senior Complaints Advisor to lead efforts in effective complaint management within the Customer Experience Centre. In this role, you will coach colleagues on best practices, utilize digital systems for efficient service delivery, and strive to improve overall resident satisfaction. Strong communication skills and a proactive approach to problem-solving are essential for making a meaningful impact on the community in Walsall.
Senior CX & Complaints Optimization Lead in Walsall employer: Walsall Council
Contact Detail:
Walsall Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CX & Complaints Optimization Lead in Walsall
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to complaint management and customer experience. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've turned complaints into positive outcomes. This will demonstrate your proactive approach and make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always looking for passionate individuals ready to make a difference in the community.
We think you need these skills to ace Senior CX & Complaints Optimization Lead in Walsall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior CX & Complaints Optimization Lead role. Highlight your coaching abilities and any experience with digital systems to show us you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving resident satisfaction and how your proactive problem-solving skills can make a difference in Walsall.
Showcase Communication Skills: Since strong communication is key for this role, give examples in your application of how you've effectively communicated in past positions. We want to see how you can engage with both colleagues and residents!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Walsall Council
✨Know Your Stuff
Make sure you understand the ins and outs of complaint management and customer experience. Brush up on best practices and be ready to discuss how you've successfully handled complaints in the past. This will show that you're not just familiar with the role, but that you can bring real value to the team.
✨Showcase Your Coaching Skills
Since this role involves coaching colleagues, think of examples where you've trained or mentored others. Be prepared to share specific instances where your guidance led to improved performance or satisfaction. This will highlight your leadership abilities and your commitment to team success.
✨Emphasise Communication
Strong communication skills are a must for this position. Practice articulating your thoughts clearly and concisely. During the interview, demonstrate your ability to listen actively and respond thoughtfully, as this will reflect your capability to engage effectively with both colleagues and residents.
✨Be Proactive in Problem-Solving
Prepare to discuss how you've approached problem-solving in previous roles. Think of specific challenges you've faced and how you tackled them. Showing a proactive mindset will resonate well, especially since the role aims to improve resident satisfaction through effective complaint resolution.
