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- Tasks: Lead complaint management and coach colleagues to enhance customer experience.
- Company: Local government authority dedicated to improving community services.
- Benefits: Competitive salary, job stability, and opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Strong communication skills and a proactive mindset are essential.
- Other info: Join a supportive team focused on continuous improvement and community impact.
The predicted salary is between 36000 - 60000 £ per year.
A local government authority in the UK is seeking a Senior Complaints Advisor to enhance complaint handling within the Customer Experience Centre. You will lead efforts in managing complaints, coach colleagues on best practices, and utilise digital systems for efficient service delivery. This role requires strong communication skills and a proactive approach to drive improvements and make a meaningful impact on the lives of residents in Walsall.
Senior Complaints & CX Improvement Lead in Walsall employer: Walsall Council
Contact Detail:
Walsall Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Complaints & CX Improvement Lead in Walsall
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Senior Complaints Advisor.
✨Tip Number 2
Prepare for the interview by practising common questions related to complaint handling and customer experience. We should also think of examples from our past experiences that showcase our skills in managing complaints effectively.
✨Tip Number 3
Showcase our digital savvy! Be ready to discuss how we’ve used technology to improve service delivery in previous roles. This will highlight our proactive approach and align with the job's focus on utilising digital systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight how we can make a meaningful impact on the lives of residents in Walsall.
We think you need these skills to ace Senior Complaints & CX Improvement Lead in Walsall
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in complaint handling and customer service. We want to see how your skills align with the role of Senior Complaints Advisor, so don’t hold back!
Showcase Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express their thoughts effectively, so let your personality shine through!
Highlight Your Proactive Approach: In your application, share examples of how you've driven improvements in previous roles. We’re looking for someone who takes initiative, so tell us about times you’ve made a positive impact!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Walsall Council
✨Know Your Stuff
Make sure you understand the ins and outs of complaint handling and customer experience. Brush up on best practices and be ready to discuss how you've successfully managed complaints in the past. This will show that you're not just familiar with the theory, but you can apply it effectively.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that highlight your ability to convey information clearly and empathetically. Think about times when you’ve turned a negative situation into a positive outcome through effective communication.
✨Be Proactive
Demonstrate your proactive approach by discussing initiatives you've led or contributed to that improved customer experience. Think about how you can bring innovative ideas to the table that could enhance complaint handling in the Customer Experience Centre.
✨Familiarise Yourself with Digital Systems
As the role involves utilising digital systems for service delivery, make sure you’re up to speed with relevant technologies. Be prepared to discuss any experience you have with digital tools and how they can streamline complaint management processes.
