Walsall Council seeks a Senior Complaints Co-ordinator to join a newly centralised team within the Customer Experience Centre (CXC). You will lead on complex complaints, coach staff, and drive improvements while embracing digital transformation planned for 2026.
The post supports residents with fair, empathetic, and evidence-based responses. You'll work across services, handle sensitive casework, and deliver timely MI to senior leaders.
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Senior Complaints & CX Coach (Digital Transformation) in Walsall employer: Walsall Council
Walsall Council is an exceptional employer, offering a supportive work culture that prioritises the well-being and development of its staff. As a Residential Childcare Worker, you will have the opportunity to make a meaningful impact on the lives of children in care while benefiting from competitive pay, including additional compensation for sleep-ins, and access to ongoing training and professional growth within a dedicated team environment.
