Walsall Council in the United Kingdom is recruiting a Senior Complaints Co-Ordinator to join the centralised Customer Experience Centre. The role focuses on handling complex complaints, coaching colleagues, and driving service improvements across teams in a hybrid 37-hour week.
You’ll shape digital processes, use Genesys and AI Agents to triage requests, and provide MI to senior leaders. The post includes flexible working, generous leave, pension and training opportunities.
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Senior Complaints Coordinator — Hybrid & Impact-driven in Walsall employer: Walsall Council
Walsall Council is an exceptional employer, offering a supportive work culture that prioritises the well-being and development of its staff. As a Residential Childcare Worker, you will have the opportunity to make a meaningful impact on the lives of children in care while benefiting from competitive pay, including additional compensation for sleep-ins, and access to ongoing training and professional growth within a dedicated team environment.
