At a Glance
- Tasks: Ensure safety and security of Council buildings and provide excellent customer service.
- Company: Join Walsall Council, a supportive and community-focused organisation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional development.
- Other info: Dynamic role with opportunities for growth and training in first aid.
- Why this job: Be a vital part of the community, ensuring safety and making a difference.
- Qualifications: SIA licence, CCTV experience, and strong communication skills required.
The predicted salary is between 28598 - 31022 £ per year.
Salary: G5 £28,598-£31,022
Location: Walsall
Contract: Permanent
Hours: 37 hours, 52 weeks (With a flexible 7am-3pm, 10am-6pm, 12am-8pm work pattern to meet the needs of the service)
About the role
Walsall Council is looking to appoint a dedicated and professional Security Officer to join our service, based at our Civic Premises. You will play a vital role in ensuring the safety and security of Council buildings, employees, visitors and assets. Acting as a visible and reassuring presence, you will help maintain a safe environment while providing a polite, professional and customer-focused service. This is a frontline role that requires confidence, good judgement and the ability to respond calmly and effectively to a wide range of situations.
Key responsibilities
- Provide a visible security presence within the Civic Premises
- Carry out regular patrols and inspections of the site
- Operate and monitor CCTV systems, ensuring accurate logs and records are maintained
- Control access to the building in line with policies and procedures
- Identify and manage unwanted behaviour, disputes or security risks
- Respond to alarms, incidents and requests for assistance
- Liaise with emergency services and other authorities where required
- Challenge and report suspicious activity
- Produce written incident reports when necessary
- Implement emergency procedures, including fire evacuation arrangements
- Act as a Fire Marshal and provide first aid support when required
- Use radio communication clearly and appropriately
About you
You will be calm, professional and customer-focused, with the ability to handle challenging situations confidently and appropriately. You will understand the importance of clear communication, confidentiality and equality in a public-facing environment.
Essential requirements:
- A valid SIA licence
- A valid CCTV licence
- Experience of operating CCTV, access control and security alarm systems
- Knowledge of criminal and civil law relevant to security work
- Experience of front-of-house security in a public or large estate setting
- Good IT skills, including the ability to use online systems and Microsoft Office
- Excellent customer service and communication skills
- First aid trained (or willing to undertake training)
- GCSE (or equivalent) Level 2 English
- Commitment to equality, diversity and confidentiality
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them.
We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.
At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.
Security Officer - Ref: EE03626 in Walsall employer: Walsall Council
Walsall Council is an excellent employer, offering a supportive work culture that prioritises safety and community engagement. As a Security Officer, you will benefit from a flexible working pattern, opportunities for professional development, and the chance to make a meaningful impact in your local area. With a commitment to equality and diversity, Walsall Council fosters an inclusive environment where every employee can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer - Ref: EE03626 in Walsall
✨Tip Number 1
Get to know the company! Research Walsall Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your skills, like customer service and conflict resolution, align with the role of a Security Officer. We want you to feel confident and ready to impress!
✨Tip Number 3
Dress the part! First impressions matter, especially in a security role. Wear professional attire that reflects the seriousness of the position while still being comfortable enough for a potential patrol.
✨Tip Number 4
Don’t forget to apply through our website! Make sure your supporting information statement is detailed and highlights how your experience meets the job criteria. This is your chance to shine, so let’s make it count!
We think you need these skills to ace Security Officer - Ref: EE03626 in Walsall
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to hear your unique voice and experiences, so don’t hold back. Remember, it’s all about showcasing what makes you, well, you!
Tailor Your Supporting Information:Make sure to carefully read the employee specification and tailor your supporting information to match the criteria. Highlight your relevant skills and experiences that align with the role of a Security Officer. This is your chance to show us why you’re the perfect fit!
Keep It Clear and Concise:While we love detail, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if needed, and avoid jargon. We want to understand your qualifications without any confusion.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need right there, making the process smoother for you.
How to prepare for a job interview at Walsall Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer at Walsall Council. Familiarise yourself with the key tasks like operating CCTV systems and managing access control. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Security Officer, you'll need to be professional and customer-focused. Prepare examples from your past experiences where you've handled challenging situations with calmness and professionalism. This will demonstrate your ability to maintain a safe environment while providing excellent service.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would respond to various security incidents or emergencies. Practising these responses will help you articulate your thought process clearly and show your problem-solving skills.
✨Craft a Strong Supporting Information Statement
When filling out your application, pay special attention to the supporting information statement. Clearly outline how your skills and experiences align with the job requirements. This is your chance to shine, so make it personal and reflective of your unique qualifications.
