At a Glance
- Tasks: Ensure safety and security of Council buildings, employees, and visitors.
- Company: Walsall Council, committed to a safe and welcoming environment.
- Benefits: Competitive salary, flexible hours, and professional development opportunities.
- Other info: Join a supportive team with a focus on equality and diversity.
- Why this job: Be a frontline hero, making a real difference in your community.
- Qualifications: SIA licence, CCTV experience, and excellent communication skills.
The predicted salary is between 28598 - 31022 £ per year.
Walsall Council is looking to appoint a dedicated and professional Security Officer to join our service, based at our Civic Premises. You will play a vital role in ensuring the safety and security of Council buildings, employees, visitors and assets. Acting as a visible and reassuring presence, you will help maintain a safe environment while providing a polite, professional and customer-focused service. This is a frontline role that requires confidence, good judgement and the ability to respond calmly and effectively to a wide range of situations.
Key responsibilities:
- Provide a visible security presence within the Civic Premises
- Carry out regular patrols and inspections of the site
- Operate and monitor CCTV systems, ensuring accurate logs and records are maintained
- Control access to the building in line with policies and procedures
- Identify and manage unwanted behaviour, disputes or security risks
- Respond to alarms, incidents and requests for assistance
- Liaise with emergency services and other authorities where required
- Challenge and report suspicious activity
- Produce written incident reports when necessary
- Implement emergency procedures, including fire evacuation arrangements
- Act as a Fire Marshal and provide first aid support when required
- Use radio communication clearly and appropriately
About you:
You will be calm, professional and customer-focused, with the ability to handle challenging situations confidently and appropriately. You will understand the importance of clear communication, confidentiality and equality in a public-facing environment.
Essential requirements:
- A valid SIA licence
- A valid CCTV licence
- Experience of operating CCTV, access control and security alarm systems
- Knowledge of criminal and civil law relevant to security work
- Experience of front-of-house security in a public or large estate setting
- Good IT skills, including the ability to use online systems and Microsoft Office
- Excellent customer service and communication skills
- First aid trained (or willing to undertake training)
- GCSE (or equivalent) Level 2 English
- Commitment to equality, diversity and confidentiality
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Closing date: 10th June 2026
Security Officer in Walsall employer: Walsall Council
Walsall Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. As a Security Officer, you will benefit from a flexible working pattern, competitive salary, and the opportunity to make a meaningful impact in your community by ensuring the safety of public spaces. With a commitment to equality and diversity, Walsall Council fosters an inclusive environment where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer in Walsall
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common security officer questions your way. The more comfortable you are with your answers, the more confident you'll be when it counts.
✨Tip Number 3
Show off your skills! If you have experience with CCTV systems or first aid, make sure to highlight these during interviews. We want to see how you can bring value to the role and keep everyone safe.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings there, so don’t miss out!
We think you need these skills to ace Security Officer in Walsall
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills for the Security Officer role. We want to see how your background aligns with the responsibilities listed in the job description.
Showcase Your Customer Service Skills:Since this role is all about providing a professional and customer-focused service, don’t forget to include examples of how you've successfully handled challenging situations in the past. We love to see that you can keep calm under pressure!
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website:To make sure your application gets to us without any hiccups, apply directly through our website. It’s the best way to ensure we receive all your details correctly and can review your application promptly.
How to prepare for a job interview at Walsall Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the key tasks like operating CCTV systems and managing access control. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Security Officer, you'll be interacting with the public regularly. Prepare examples of how you've provided excellent customer service in the past. Think about situations where you handled challenging interactions calmly and professionally, as this will demonstrate your suitability for the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice responding to hypothetical situations related to security incidents or emergencies. This will help you showcase your judgement and ability to remain calm under pressure, which are crucial traits for this position.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional demeanour throughout the interview. This not only reflects your seriousness about the role but also aligns with the expectations of being a visible and reassuring presence as a Security Officer.
