At a Glance
- Tasks: Join our team to enhance community services and lead impactful programmes.
- Company: Walsall Council, dedicated to improving lives in the community.
- Benefits: Flexible working, generous holidays, and continuous professional development.
- Other info: Be part of a new commissioning team with exciting growth opportunities.
- Why this job: Make a real difference in health, education, and community services.
- Qualifications: Bachelor's degree and a passion for community improvement.
The predicted salary is between 30000 - 40000 £ per year.
Locations: COUNCIL HOUSE, WALSALL, WS1 1TW, GB
Apply Before: 04/17/2026, 10:55 PM
Degree Level: Bachelor's Degree
Job Schedule: Full time
Job Shift: Standard All Year/Term Time Full Year
DBS Check Required: Enhanced
Employment Type: Permanent
Driving Required: No
Contract: Full-Term, 37 Hours
Are you passionate about making a difference in the community? Walsall Council is looking for dedicated and innovative individuals to join our Commissioning Team. Following a review of our commissioning functions across the council, we are developing a new approach focused on impactful commissioning, securing outcomes that matter, drawing upon more collaborative and joint/multidisciplinary approaches and adopting more of a people and place-based perspective.
We will achieve this through a substantial investment in commissioning that brings together four key areas of commissioning across the Council to create a more integrated approach to Health, Care, and Communities. As part of our team, you will have the opportunity to be part of our commissioning transformation journey and lead and work on impactful programmes that enhance the lives of our residents. We are committed to improving customer engagement and delivering high-quality services.
Why Work With Us?
- Collaborative Environment: Work alongside experienced professionals in a supportive and inclusive setting.
- Professional Growth: Access to continuous learning and development opportunities.
- Community Impact: Play a crucial role in shaping the future of health, education, care and community services in Walsall.
- Innovative Projects: Be part of forward-thinking initiatives that drive positive change.
Walsall has significantly invested in building the commissioning team as part of its commitment to quality support to people in Walsall. We are in the process of appointing to the management roles in the team, but have a wide range of opportunities for people to join the team based on your experience or ambition for the future.
Commissioning Support Unit
An exciting new team for Commissioning that will shape and inform the new approach to commissioning. The roles will lead on strategic commissioning areas for Adults. There are further opportunities working around financial support services, brokerage and the approach to Quality. This is a new role that will be part of a new Quality Team in the Commissioning Support Unit. You will work with commissioned Providers to audit activity and compliance and support providers to put in place improvement plans. Quality is a central issue for commissioning and these roles will be at the heart of how we work with Providers.
Apply Now and become a part of Walsall Council's mission to create a healthier, more resilient community. For more information and to apply, visit our website or contact our HR department. If you would like an informal conversation around this role please contact: Andrew.osborn@walsall.gov.uk
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.
We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time. If you have applied previously to this role and were unsuccessful, please do not apply again.
DBS Statement
Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children, young people and vulnerable adults.
Note: Applicants appointed to posts that require an enhanced DBS clearance must declare any periods of time that they have lived, studied or worked abroad and be prepared to provide an Overseas Criminal Records Certificate (OCRC) or a Statement of Good Conduct (SOGC) relating to anytime they were overseas.
Fluency Statement
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
About Us
Here at Walsall, we want to attract the best talent. That’s why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development. We advertise vacancies because we want the best talent available. If that’s you, we’re waiting for your application.
Living in Walsall
Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.
Walsall Council is committed to Safer Recruitment. To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.
QA & Improvement Officer - Ref: SS02925 in Walsall employer: Walsall Council
Walsall Council is an exceptional employer dedicated to making a meaningful impact in the community. With a collaborative work environment, ample opportunities for professional growth, and a commitment to innovative projects that enhance health and care services, employees can expect a fulfilling career. The council's investment in its commissioning team reflects its dedication to quality support, making it an ideal place for those looking to contribute to a healthier, more resilient community.
StudySmarter Expert Advice🤫
We think this is how you could land QA & Improvement Officer - Ref: SS02925 in Walsall
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Walsall Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Walsall Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Walsall Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Walsall Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace QA & Improvement Officer - Ref: SS02925 in Walsall
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Walsall Council:Before hitting send, make sure to tailor your application specifically to Walsall Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Walsall Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
