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- Tasks: Join our team to enhance community services and lead impactful programmes.
- Company: Walsall Council, dedicated to improving lives in the community.
- Benefits: Flexible working, generous holidays, and continuous professional development.
- Other info: Be part of a new commissioning team with exciting growth opportunities.
- Why this job: Make a real difference in health, education, and community services.
- Qualifications: Bachelor's degree and a passion for community improvement.
The predicted salary is between 30000 - 40000 £ per year.
Locations: COUNCIL HOUSE, WALSALL, WS1 1TW, GB
Apply Before: 04/17/2026, 10:55 PM
Degree Level: Bachelor's Degree
Job Schedule: Full time
Job Shift: Standard All Year/Term Time Full Year
DBS Check Required: Enhanced
Employment Type: Permanent
Driving Required: No
Contract: Full-Term, 37 Hours
Are you passionate about making a difference in the community? Walsall Council is looking for dedicated and innovative individuals to join our Commissioning Team. Following a review of our commissioning functions across the council, we are developing a new approach focused on impactful commissioning, securing outcomes that matter, drawing upon more collaborative and joint/multidisciplinary approaches and adopting more of a people and place-based perspective.
We will achieve this through a substantial investment in commissioning that brings together four key areas of commissioning across the Council to create a more integrated approach to Health, Care, and Communities. As part of our team, you will have the opportunity to be part of our commissioning transformation journey and lead and work on impactful programmes that enhance the lives of our residents. We are committed to improving customer engagement and delivering high-quality services.
Why Work With Us?
- Collaborative Environment: Work alongside experienced professionals in a supportive and inclusive setting.
- Professional Growth: Access to continuous learning and development opportunities.
- Community Impact: Play a crucial role in shaping the future of health, education, care and community services in Walsall.
- Innovative Projects: Be part of forward-thinking initiatives that drive positive change.
Walsall has significantly invested in building the commissioning team as part of its commitment to quality support to people in Walsall. We are in the process of appointing to the management roles in the team, but have a wide range of opportunities for people to join the team based on your experience or ambition for the future.
Commissioning Support Unit
An exciting new team for Commissioning that will shape and inform the new approach to commissioning. The roles will lead on strategic commissioning areas for Adults. There are further opportunities working around financial support services, brokerage and the approach to Quality. This is a new role that will be part of a new Quality Team in the Commissioning Support Unit. You will work with commissioned Providers to audit activity and compliance and support providers to put in place improvement plans. Quality is a central issue for commissioning and these roles will be at the heart of how we work with Providers.
Apply Now and become a part of Walsall Council's mission to create a healthier, more resilient community. For more information and to apply, visit our website or contact our HR department. If you would like an informal conversation around this role please contact: Andrew.osborn@walsall.gov.uk
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.
We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time. If you have applied previously to this role and were unsuccessful, please do not apply again.
DBS Statement
Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children, young people and vulnerable adults.
Note: Applicants appointed to posts that require an enhanced DBS clearance must declare any periods of time that they have lived, studied or worked abroad and be prepared to provide an Overseas Criminal Records Certificate (OCRC) or a Statement of Good Conduct (SOGC) relating to anytime they were overseas.
Fluency Statement
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
About Us
Here at Walsall, we want to attract the best talent. That’s why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development. We advertise vacancies because we want the best talent available. If that’s you, we’re waiting for your application.
Living in Walsall
Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.
Walsall Council is committed to Safer Recruitment. To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.
QA & Improvement Officer - Ref: SS02925 in Walsall employer: Walsall Council
Contact Detail:
Walsall Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QA & Improvement Officer - Ref: SS02925 in Walsall
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills align with their goals. This will help you stand out as someone who genuinely cares about making a difference in the community.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview. Remember, confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a positive impact in Walsall.
We think you need these skills to ace QA & Improvement Officer - Ref: SS02925 in Walsall
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a QA & Improvement Officer. This will help you tailor your application to highlight the skills and experiences that matter most to us.
Craft Your Supporting Information Statement: This is your chance to shine! When filling out the online application, be detailed in your supporting information statement. Clearly explain how your skills and experiences align with the criteria we've set out. Remember, if you skip this part, you might not get shortlisted!
Showcase Your Passion for Community Impact: We’re all about making a difference in Walsall. In your application, let us know why you're passionate about improving health, care, and community services. Share any relevant experiences that demonstrate your commitment to community impact.
Apply Through Our Website: Make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important details. Plus, it keeps everything organised on our end!
How to prepare for a job interview at Walsall Council
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Quality Assurance & Improvement Officer. Familiarise yourself with Walsall Council's commissioning approach and how it impacts health, care, and community services. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your skills in quality assurance and improvement. Think about times when you've successfully implemented changes or worked collaboratively with teams to enhance service delivery. This will help you stand out as a candidate who can make a real impact.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the team dynamics, ongoing projects, or the council's vision for the future. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. Walsall Council values a collaborative environment, so showing your authentic self can help them see how you'd fit into their team culture. Plus, it makes for a more enjoyable conversation!