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- Tasks: Provide top-notch IT support and resolve technical issues for healthcare staff.
- Company: Walsall Healthcare Trust, a leading NHS provider with state-of-the-art facilities.
- Benefits: Gain valuable experience in a supportive environment while helping improve patient care.
- Why this job: Make a real difference in healthcare by ensuring IT systems run smoothly.
- Qualifications: Strong communication skills and a passion for technology are essential.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Provide effective and customer‑focused technical fault resolution to staff at Walsall Healthcare Trust, CCG and WHT community staff. The Support Technician is the first point of contact for the IT Department and is responsible for first‑class support to users of information technology. The role ensures an increased number of calls can be resolved over the telephone without an engineer visit being required.
Take ownership of calls through to resolution ensuring individual and departmental targets/KPIs are met. Provide effective levels of customer service and communicate effectively with all staff at all levels, including doctors, practice managers, clinical staff and administration staff.
Respond and deal with all IT faults, incidents and requests that are raised to the team by telephone, email or via the DTS portal (Self Service Portal). Take ownership of calls taken or assigned by a team leader/manager.
Ensure that the systems that the clinical staff are reliant upon, for the provision of good patient care, are operational all of the time, and in the event of any failure resume operation as quickly as possible. This ensures that the care of the patients never suffers as a result of IT equipment or systems failure.
The job reports to the IT Service desk manager. The post holder will be required to exercise good judgement in all situations. The post holder will also be expected to manage their own workload and take responsibility for the consequences of any action that may be taken.
Offering fault diagnosis on all calls reported to the helpdesk achieving an 85% first‑line fix target.
IT Technical Support (1st Line) in Walsall employer: Walsall Council
Contact Detail:
Walsall Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical Support (1st Line) in Walsall
✨Tip Number 1
Get to know the company! Research Walsall Healthcare Trust and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Support Technician, you'll be talking to all sorts of staff, from doctors to admin. Role-play common scenarios with a friend to boost your confidence and ensure you can explain technical issues clearly.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the IT systems they use and how you can contribute to improving their service desk efficiency. This shows you're ready to take ownership of your role right from the start.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace IT Technical Support (1st Line) in Walsall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the IT Technical Support role. Highlight any relevant experience you have in customer service and technical support, especially if you've worked with healthcare systems before. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing top-notch IT support and how you can help keep our systems running smoothly. Remember, we love a personal touch, so let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved technical issues in the past. We’re all about first-class support, so demonstrating your ability to diagnose and fix problems quickly will definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our team there!
How to prepare for a job interview at Walsall Council
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the role. Familiarise yourself with common IT issues and solutions, especially those that might arise in a healthcare setting. Being able to demonstrate your knowledge of fault diagnosis and first-line fixes will impress the interviewers.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch support, be ready to share examples of how you've delivered excellent customer service in the past. Think about situations where you resolved issues effectively and kept users informed throughout the process.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will not only help you provide better answers but also show that you value communication—an essential skill for this position. Don’t hesitate to ask for clarification if you need it!
✨Demonstrate Ownership and Accountability
Be prepared to discuss how you take ownership of tasks and see them through to resolution. Share specific examples where you managed your workload effectively and took responsibility for your actions, as this aligns perfectly with the expectations of the role.
