Housing & Welfare Support Officer - Ref: EE03026
- Salary £31537 – £34434 Grade G6
- Contract Type: Fixed Term until 31/03/2029
- Working Hours: 37 a week
- What does the role entail?
Outreach work is carried out in pairs through daily street visits, engaging with people sleeping rough, assessing their needs, and making referrals to housing providers. The goal is to ensure a smooth transition from the street to accommodation with a personalised support plan for each individual.
Managing a caseload of former rough sleepers in new accommodation, providing tenancy support and preventing their return to homelessness.
Staff need to demonstrate persistence, resilience, and creativity when engaging with individuals experiencing rough sleeping, providing support to assist this group in managing and addressing challenges.
The Rough Sleeper Initiative (RSI) Team in Walsall Borough collaborates with partner services and the voluntary, community, and faith sectors to help rough sleepers move from the streets into permanent accommodation, addressing individual support needs at each person’s pace.
We support rough sleepers and newly housed individuals by removing barriers and creating opportunities through persistent, creative service.
This role involves supporting vulnerable rough sleepers and requires flexibility and effective assistance for both clients and a continually evolving team.
The role requires early morning outreach, occasional unsociable hours, and flexible teamwork.
Who are we looking for?
To be successful in this role you need to have:
- Experience in working with either rough sleepers, hard-to-reach groups, or those with multiple and complex needs.
- Awareness of challenges faced by homeless rough sleepers, including adults with complex needs, addictions, and lack of access to public funds.
- Excellent communication and listening skills.
- Excellent negotiating and advocacy skills
- Ability to lone work and manage own day-to-day caseload.
- Demonstrates proficiency in maintaining current and accurate records using multiple computerised systems.
- The ability to resolve conflict constructively and prevent escalation
- Use of a vehicle for work purpose.
Closing Date: 17th July 2026
View: Job Description and Employee Specification
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children, young people and vulnerable adults.
Note: Applicants appointed to posts that require an enhanced DBS clearance must declare any periods of time that they have lived, studied or worked abroad and be prepared to provide an Overseas Criminal Records Certificate (OCRC) or a Statement of Good Conduct (SOGC) relating to anytime they were overseas.
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.
We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.
At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.
Responsibilities
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