Housing & Welfare Quality & Performance Lead - Ref: EE05326
Grade: G8; Salary Range: £39,152 - £41,771
Are you driven by the ambition to elevate standards and deliver excellence across housing and homelessness services in Walsall? Do you want to play a pivotal role in shaping a prevention-first culture that transforms outcomes for vulnerable residents? If you thrive on insight, innovation, and continuous improvement, we invite you to step forward as our next Housing & Welfare Quality & Performance Lead.
We’re seeking a dynamic, forward-thinking professional to join our Housing Service in a permanent capacity. This is your opportunity to make a real difference—strengthening quality, driving performance, and embedding a culture of prevention that ensures every resident receives the right support at the right time.
Main Purpose
As Housing & Welfare Quality & Performance Lead, you will be a catalyst for excellence—championing high-quality casework, driving performance improvements, and embedding prevention at the heart of service delivery. You’ll lead on quality assurance, performance monitoring, and staff development, ensuring compliance with the Homelessness Reduction Act (HRA) and Parts 6 and 7 of the Housing Act 1996. Your work will directly enhance outcomes for residents facing housing challenges.
Key Responsibilities
- Champion Quality & Compliance:
Lead robust quality assurance frameworks, including audits and case reviews, ensuring high standards of casework and strict adherence to HRA timescales and statutory duties. - Drive Performance Improvement:
Analyse data and performance indicators to identify trends, measure effectiveness, and implement targeted improvements that enhance prevention outcomes and service delivery. - Embed a Prevention-First Approach:
Lead the development and implementation of best practice interventions, ensuring prevention and early help are central to all aspects of homelessness services. - Develop & Empower Staff:
Design and deliver impactful training programmes, support induction, and provide ongoing coaching to build capability and confidence across the service. - Lead Insight & Innovation:
Horizon-scan for policy changes, develop guidance and tools, and ensure the service is prepared to respond proactively to legislative and sector developments. - Strengthen Casework Excellence:
Support staff with expert advice, maintain knowledge resources, and ensure high-quality, timely casework is consistently delivered. - Amplify Customer Voice:
Capture and utilise resident feedback to shape continuous improvement, ensuring services remain responsive, inclusive, and effective.
About You:
- Subject Matter Expert:
You bring in-depth knowledge of homelessness legislation, including the Homelessness Reduction Act and Parts 6 and 7 of the Housing Act 1996, alongside experience of quality frameworks and statutory deadlines. - Passionate About Prevention:
You are committed to early intervention and delivering innovative, prevention-led solutions that improve outcomes for vulnerable residents. - Analytical & Insight-Driven:
You confidently use data and evidence to identify opportunities, influence decision-making, and drive meaningful change. - Skilled Trainer & Developer:
You have experience designing and delivering training, with a passion for building capability and nurturing high-performing teams.
What We Can Offer:
- Professional Growth:
Access to ongoing development opportunities, training programmes, and support for professional qualifications. - Supportive Culture:
Be part of a service that values inclusion, celebrates success, and invests in its people. - Flexible Working:
A hybrid approach with core hours Monday to Thursday, 8:45am–5:15pm, and Friday, 8:45am–4:45pm, with some flexibility required. - Purpose-Driven Work:
The opportunity to shape high-quality services and make a lasting impact on residents facing housing challenges.
If you're ready to lead improvement, embed excellence, and make a tangible difference across Walsall’s housing and homelessness services, we want to hear from you. Join us and help create a future where prevention, quality, and positive outcomes are at the heart of everything we do.
View: Job Description and Employee Specification
Closing date: 3rd August 2026
Interviews: Week Commencing 17th August 2026
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children, young people and vulnerable adults.
Note: Applicants appointed to posts that require an enhanced DBS clearance must declare any periods of time that they have lived, studied or worked abroad and be prepared to provide an Overseas Criminal Records Certificate (OCRC) or a Statement of Good Conduct (SOGC) relating to anytime they were overseas.
For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.
We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.
At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.
