At a Glance
- Tasks: Lead quality assurance and performance improvements in housing and homelessness services.
- Company: Walsall Council, dedicated to transforming lives through effective housing solutions.
- Benefits: Professional growth opportunities, flexible working, and a supportive culture.
- Other info: Join a purpose-driven team committed to safeguarding and improving community welfare.
- Why this job: Make a real impact on vulnerable residents and shape a prevention-first culture.
- Qualifications: In-depth knowledge of homelessness legislation and experience in quality frameworks.
The predicted salary is between 39152 - 41771 £ per year.
Are you driven by the ambition to elevate standards and deliver excellence across housing and homelessness services in Walsall? Do you want to play a pivotal role in shaping a prevention‑first culture that transforms outcomes for vulnerable residents? If you thrive on insight, innovation, and continuous improvement, we invite you to step forward as our next Housing & Welfare Quality & Performance Lead. We’re seeking a dynamic, forward‑thinking professional to join our Housing Service in a permanent capacity. This is your opportunity to make a real difference—strengthening quality, driving performance, and embedding a culture of prevention that ensures every resident receives the right support at the right time.
Main Purpose
As Housing & Welfare Quality & Performance Lead, you will be a catalyst for excellence—championing high‑quality casework, driving performance improvements, and embedding prevention at the heart of service delivery. You’ll lead on quality assurance, performance monitoring, and staff development, ensuring compliance with the Homelessness Reduction Act (HRA) and Parts 6 and 7 of the Housing Act 1996. Your work will directly enhance outcomes for residents facing housing challenges.
Key Responsibilities
- Champion Quality & Compliance: Lead robust quality assurance frameworks, including audits and case reviews, ensuring high standards of casework and strict adherence to HRA timescales and statutory duties.
- Drive Performance Improvement: Analyse data and performance indicators to identify trends, measure effectiveness, and implement targeted improvements that enhance prevention outcomes and service delivery.
- Embed a Prevention‑First Approach: Lead the development and implementation of best practice interventions, ensuring prevention and early help are central to all aspects of homelessness services.
- Develop & Empower Staff: Design and deliver impactful training programmes, support induction, and provide ongoing coaching to build capability and confidence across the service.
- Lead Insight & Innovation: Horizon‑scan for policy changes, develop guidance and tools, and ensure the service is prepared to respond proactively to legislative and sector developments.
- Strengthen Casework Excellence: Support staff with expert advice, maintain knowledge resources, and ensure high‑quality, timely casework is consistently delivered.
- Amplify Customer Voice: Capture and utilise resident feedback to shape continuous improvement, ensuring services remain responsive, inclusive, and effective.
About You
- Subject Matter Expert: You bring in‑depth knowledge of homelessness legislation, including the Homelessness Reduction Act and Parts 6 and 7 of the Housing Act 1996, alongside experience of quality frameworks and statutory deadlines.
- Passionate About Prevention: You are committed to early intervention and delivering innovative, prevention‑led solutions that improve outcomes for vulnerable residents.
- Analytical & Insight‑Driven: You confidently use data and evidence to identify opportunities, influence decision‑making, and drive meaningful change.
- Skilled Trainer & Developer: You have experience designing and delivering training, with a passion for building capability and nurturing high‑performing teams.
What We Can Offer
- Professional Growth: Access to ongoing development opportunities, training programmes, and support for professional qualifications.
- Supportive Culture: Be part of a service that values inclusion, celebrates success, and invests in its people.
- Flexible Working: A hybrid approach with core hours Monday to Thursday, 8:45am–5:15pm, and Friday, 8:45am–4:45pm, with some flexibility required.
- Purpose‑Driven Work: The opportunity to shape high‑quality services and make a lasting impact on residents facing housing challenges.
If you're ready to lead improvement, embed excellence, and make a tangible difference across Walsall’s housing and homelessness services, we want to hear from you. Join us and help create a future where prevention, quality, and positive outcomes are at the heart of everything we do.
Closing date: 3rd August 2026
Interviews: Week Commencing 17th August 2026
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English. Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children, young people and vulnerable adults.
Housing & Welfare Quality & Performance Lead in Walsall employer: Walsall Council
Walsall Council is an exceptional employer dedicated to elevating standards in housing and homelessness services. With a strong focus on professional growth, a supportive culture that values inclusion, and the opportunity to make a meaningful impact on vulnerable residents, we offer a dynamic work environment where innovation and continuous improvement are at the forefront. Join us in shaping a prevention-first culture and enjoy flexible working arrangements that promote a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Housing & Welfare Quality & Performance Lead in Walsall
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Walsall Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Walsall Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing & Welfare Quality & Performance Lead in Walsall
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Walsall Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Walsall Council
✨Get to Know Public Sector Values
Before your interview with Walsall Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Walsall Council.
