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- Tasks: Lead digital demand management and shape innovative projects for Walsall Council.
- Company: Join a multi-award-winning council with a high-performing Digital & Technology team.
- Benefits: Enjoy flexible working, generous leave, and a solid pension scheme.
- Why this job: Make a real impact on digital transformation and improve services for the community.
- Qualifications: Proactive, organised, and skilled in project management and stakeholder communication.
- Other info: Great opportunities for personal development and career growth.
The predicted salary is between 33900 - 41500 ÂŁ per year.
Location: Civic Centre, Walsall
Service Area: DaTS (Digital & Technology Services)
Salary: ÂŁ39,152 - ÂŁ41,771 per annum
Special Conditions: Ability to travel across the borough; English Language Fluency Duty applies; basic digital self‑serve skills required.
This is an exciting time to join a multi award‑winning council and a high‑performing Digital & Technology team, as we modernise services and deliver an ambitious change portfolio that improves outcomes for residents and colleagues.
As a DaTS Service Demand Lead, you will play a key role in aligning demand and capacity across Enterprise Architecture, the PMO and Technical Services; shaping roadmaps, forecasting resourcing needs, and keeping stakeholders sighted on upcoming projects and priorities.
Key Responsibilities:- Lead the DaTS Demand Management model ensuring data is accurate through the full request lifecycle and partnering with the wider Strategy and Transformation directorate.
- Define standards and integrations for demand items, status updates and dashboards, design customised views that surface actionable insights.
- Provide a clear first point of contact for stakeholders on systems, timelines and resource availability; maintain visibility of upcoming projects and assignments.
- Maintain key Enterprise Architecture artefacts (eg Applications Catalogue) and curate the Business Partner Repository in SharePoint with robust version control.
- Support Technical Governance meetings: forward plans, agendas, minutes and action logs; issuing materials before and after meetings.
- Identify and deliver process improvements and automation that streamline demand management and enhance customer experience.
- Champion best practice and governance, representing the Strategy and Transformation team across the Council.
- Proactive, highly organised and detail‑driven; comfortable working independently and collaboratively.
- Excellent communication skills: able to translate complex concepts for different audiences and build strong stakeholder relationships.
- Strong analytical, lateral and critical thinking skills; experienced in project/programme governance and the technology systems lifecycle.
- Confident using Project management tools, Office 365 (including SharePoint) and Power Platform.
- Experienced in arranging meetings and producing agendas, minutes and action logs; calm under pressure with effective prioritisation.
- Degree/qualification or equivalent experience; PRINCE2/APM/MSO/PMP desirable; evidence of continuous professional development.
You’ll influence how digital demand turns into delivery, supporting transformational change across Walsall and helping shape a forward‑thinking, customer‑focused service.
Benefits include:
- Blended working from office/home
- Membership of the Local Government Pension Scheme
- Generous annual leave and flexi‑leave entitlement plus Bank Holidays
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Closing Date: Sunday 1st February 2026.
Walsall Council is committed to Safer Recruitment. To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.
DaTS Service Demand Lead - Ref: RT05325 in Walsall employer: Walsall Council
Contact Detail:
Walsall Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DaTS Service Demand Lead - Ref: RT05325 in Walsall
✨Tip Number 1
Get to know the company! Research Walsall Council and their Digital & Technology Services. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the role and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for the interview by practising common questions related to demand management and stakeholder engagement. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace DaTS Service Demand Lead - Ref: RT05325 in Walsall
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to hear your unique voice and experiences, so don’t be afraid to show us what makes you, well, you!
Tailor Your Supporting Information: Make sure to craft a detailed supporting information statement that directly addresses the criteria in the job description. This is your chance to highlight how your skills and experience align with what we're looking for.
Follow the Application Instructions: Remember, we don’t accept CVs, so focus on completing the online application form thoroughly. Fill out all sections, especially work history and qualifications, to give us a complete picture of your background.
Check Your Work: Before hitting submit, take a moment to review your application. Look for any typos or missing information. A polished application shows attention to detail, which is super important for the role!
How to prepare for a job interview at Walsall Council
✨Know Your Stuff
Make sure you understand the key responsibilities of the DaTS Service Demand Lead role. Familiarise yourself with demand management models, project governance, and the tools mentioned in the job description like Office 365 and SharePoint. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated complex concepts to different audiences. Think about times when you've built strong stakeholder relationships or translated technical jargon into layman's terms.
✨Be Proactive and Organised
Demonstrate your proactive nature by discussing how you've identified process improvements in past roles. Bring up specific instances where your organisational skills helped streamline operations or enhance customer experience, as these are key aspects of the job.
✨Prepare Your Supporting Information
When filling out your application, ensure your supporting information statement clearly outlines how your skills and experiences align with the job criteria. Use specific examples to illustrate your qualifications, as this is your chance to stand out and show what makes you unique.
