At a Glance
- Tasks: Provide top-notch customer service and support residents with their enquiries.
- Company: Join Walsall Council, dedicated to high-quality community services.
- Benefits: Competitive salary, full-time hours, and a supportive team environment.
- Other info: Flexible working hours and opportunities for personal growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 31022 - 31022 £ per year.
Walsall Council is committed to delivering high-quality services to our residents. Our Customer Experience Centre plays a vital role as the first point of contact for a wide range of council services.
We are recruiting to a Customer Service Advisor position within our Customer Experience Centre. This is a frontline customer service role where you will support residents by providing advice, guidance, and signposting via multiple access channels. You will act as a first point of contact for housing-related enquiries, resolving issues wherever possible and delivering a professional, efficient, and consistent customer-focused service. Our prevention-focussed and strength-based approach is central to the way we deliver services within the Customer Experience Centre. By identifying individuals' needs early and signposting them to the most appropriate support, we aim to empower customers to make informed decisions and build resilience within the community. This approach not only addresses immediate queries but also helps prevent future issues, fostering independence and promoting positive outcomes for all residents.
Key Responsibilities:
- Deliver high-quality customer service across multiple access channels
- Resolve customer enquiries at the first point of contact wherever possible
- Accurately record customer interactions using council systems
- Signpost customers to appropriate services where required
- Work collaboratively as part of a team to meet service demands
About You:
You will have experience in a customer-facing environment and be confident dealing with a wide range of enquiries. Experience in one or more of the following areas is desirable:
- Working in a fast-paced, high volume contact centre
- Housing, homelessness or related advisory services
- Working with vulnerable customers or individuals in crisis
You will also demonstrate:
- Strong communication skills (verbal and written)
- Ability to manage a varied workload in a fast-paced environment
- Confidence using digital systems
- A flexible and positive approach to team working
Hours: Monday to Thursday: 8.45am - 5.15pm, Friday: 8.45am - 4.45pm, One-hour unpaid lunch break daily.
For any queries about this vacancy, please contact Abeed.Alam@walsall.gov.uk
Closing date: 19th June 2026. Interviews will be held on 29th and 30th of June. We reserve the right to close this advert early if sufficient applications are received.
Customer Service Advisors - Ref: EE04326 in Walsall employer: Walsall Council
Walsall Council is an excellent employer, offering a supportive work environment where employees can thrive while making a meaningful impact in the community. With a commitment to high-quality service delivery, our Customer Experience Centre fosters a collaborative culture that prioritises employee growth and development, alongside competitive salaries and benefits. Working in Walsall not only provides the opportunity to engage with diverse residents but also to contribute to a prevention-focused approach that empowers individuals and strengthens community resilience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisors - Ref: EE04326 in Walsall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Walsall Council and their Customer Experience Centre. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-playing with a friend can help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Show off your skills! When discussing your experience, highlight specific examples where you've successfully resolved customer issues or provided excellent service. This will demonstrate your ability to thrive in a fast-paced environment like the one at Walsall Council.
✨Tip Number 4
Apply through our website! Make sure to follow the application instructions carefully, especially when it comes to the supporting information statement. This is your chance to shine, so let your personality and unique experiences come through!
We think you need these skills to ace Customer Service Advisors - Ref: EE04326 in Walsall
Some tips for your application 🫡
Be Personal and Authentic:When you're filling out your application, make sure it sounds like you! We want to hear your unique voice and experiences. Avoid relying too much on AI; let your personality shine through!
Nail the Supporting Information:This is your chance to show us how your skills and experience match what we're looking for. Be detailed and specific about how you've handled customer service situations in the past. Remember, if you skip this part, you won't be shortlisted!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don't forget to proofread for any typos or errors before hitting submit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you'll find all the info you need right there!
How to prepare for a job interview at Walsall Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities and the council's approach to customer service. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully handled customer enquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. During the interview, listen carefully to questions and respond thoughtfully. This will highlight your verbal communication skills and your ability to engage with customers effectively.
✨Emphasise Teamwork and Flexibility
Walsall Council values collaboration and a positive team approach. Be ready to discuss how you've worked as part of a team in previous roles and how you adapt to changing situations. Highlighting your flexibility and willingness to support colleagues will resonate well with the interviewers.
