At a Glance
- Tasks: Provide top-notch customer service and support residents with their housing queries.
- Company: Join a community-focused organisation dedicated to empowering individuals.
- Benefits: Flexible working hours, supportive team environment, and opportunities for personal growth.
- Other info: Fast-paced role with the chance to work collaboratively in a vibrant setting.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong communication skills and a positive attitude towards teamwork.
The predicted salary is between 24000 - 28000 £ per year.
We are recruiting to a Customer Service Advisor position within our Customer Experience Centre. This is a frontline customer service role where you will support residents by providing advice, guidance, and signposting via multiple access channels. You will act as a first point of contact for housing-related enquiries, resolving issues wherever possible and delivering a professional, efficient, and consistent customer-focused service.
Our prevention-focussed and strength-based approach is central to the way we deliver services within the Customer Experience Centre. By identifying individuals' needs early and signposting them to the most appropriate support, we aim to empower customers to make informed decisions and build resilience within the community. This approach not only addresses immediate queries but also helps prevent future issues, fostering independence and promoting positive outcomes for all residents.
Responsibilities
- Deliver high-quality customer service across multiple access channels
- Resolve customer enquiries at the first point of contact wherever possible
- Accurately record customer interactions using council systems
- Signpost customers to appropriate services where required
- Work collaboratively as part of a team to meet service demands
Desirable Experience
- Working in a fast-paced, high volume contact centre
- Housing, homelessness or related advisory services
- Working with vulnerable customers or individuals in crisis
Required Skills
- Strong communication skills (verbal and written)
- Ability to manage a varied workload in a fast-paced environment
- Confidence using digital systems
- A flexible and positive approach to team working
Working Hours
Monday to Thursday: 8.45am - 5.15pm
Friday: 8.45am - 4.45pm
One-hour unpaid lunch break daily
Customer Service Advisor in Walsall employer: Walsall Council
As a Customer Service Advisor within our Customer Experience Centre, you will be part of a supportive and dynamic team dedicated to empowering residents through exceptional service. We prioritise employee growth with ongoing training opportunities and a collaborative work culture that values your contributions. Located in a vibrant community, we offer a fulfilling role where you can make a real difference in people's lives while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Walsall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Walsall Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Walsall Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Walsall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Walsall Council:Your cover letter is your chance to shine! Tell us why you want to work at Walsall Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Walsall Council!
How to prepare for a job interview at Walsall Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
