Walsall Council is seeking a Customer Service Advisor with a specialist focus on Disabled Facilities Grants to join our Customer Experience Centre. You will handle enquiries from residents, carers and professionals across channels, providing clear guidance on DFGs and housing adaptations while signposting to the right services.
The role requires sensitivity to vulnerable customers and collaboration with multiple partner services to deliver timely, coordinated support.
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Customer Experience Advisor: DFG & Home Adaptations in Walsall employer: Walsall Council
Walsall Council is an exceptional employer, offering a supportive work culture that prioritises the well-being and development of its staff. As a Residential Childcare Worker, you will have the opportunity to make a meaningful impact on the lives of children in care while benefiting from competitive pay, including additional compensation for sleep-ins, and access to ongoing training and professional growth within a dedicated team environment.
